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Community Trigger


The Community Trigger is a process introduced by the Government as part of the Anti-Social Behaviour, Crime and Policing Act to help police, local authorities, housing associations and clinical commissioning groups to tackle anti-social behaviour (ASB)..

You can activate the Community Trigger if you have reported incidents of ASB to the police or other partner agencies and feel no one is dealing effectively with the problems you are experiencing.  Once activated, the Community Trigger will bring together your local police, council and housing provider who will review your case.

The Community Trigger can be used by individuals, businesses or communities whose case meets the following criteria:


  • If you have made three reports of ASB to police, your local council or your local housing provider during a six month period and you feel nothing has been done.


  • More than one person or group has made three reports of ASB involving the same location, culprit or problem to police, local council or housing provider within six months.

It does not matter which organisation you have reported the problem to previously, as long as the report has been made three times to police, your council or housing association.

How do I activate the Community Trigger?Community Trigger


Report your incident of ASB to police via the non-emergency number Telephone 101 or contact your district / borough council by clicking here.


When speaking to police, advise the call taker that:


1. Either you or a group of people have reported ASB three times.
2. That the situation has been unresolved.

3. That you wish to activate Community Trigger.


It would be helpful if you could provide call takers with details of when and where previous reports were made, with reference numbers if possible.


Community Trigger can also be activated by emailing the FCR at Email fcrenquiries@herts.pnn.police.uk Youths drinking alcohol in the street - this can be anti-social behaviouror write to:


ASB Co-Ordinator
Force Communication Room
Police Headquarters
Stanborough Road
Welwyn Garden City


What can I expect?

To determine whether the threshold has been met, relevant agencies will liaise within 72 hours of the report being made.  A meeting will then take place between the agencies to review your case and the response and action taken.  They will then make recommendations and will put an action plan in place to try to resolve the problem.  You will be kept up to date as the investigation progresses.


If you are unhappy with the response you receive during the Community Trigger process, a complaint can be made by calling Telephone 101.