Frequently Asked Questions
Below, you can find the questions
Hertfordshire Constabulary are asked the most, and the answers.
Many more FAQ's can be found on the Ask The Police
If your question is not answered, please call 101, where an operator will be
able to advise you further.
Please select a question from the drop-down menu:
Cars and Parking
There is a car parked in my road which I do not recognise, and
it hasn't moved for some time. Who do I contact?
Firstly, you should check with your neighbours, to see if they
know who owns the car.
Failing this, there are a number of things you can do:
• If the car has invalid or no tax,
you should report it to the DVLA. Click
here to report an Untaxed vehicle.
• If the car has tax, but has been
stationary for some time, and appears abandoned, you should report
it to the local council.
• If you think the car may be stolen, due to damaged locks /
ignition or being left insecure please click here, and Police will
conduct checks on the vehicle. If the vehicle is confirmed stolen,
Police may attend to remove the vehicle. Unfortunately we are
unable to provide any feedback in such circumstances.
I have had an accident in my car -
do I need to tell the police?
If the road is not blocked, and
nobody has been injured, the Police do not need to know about a
road traffic collision (RTC).
If the other driver has not left any insurance or contact details,
or for example you go out to your car and find damage with no note
left, this is known as a 'fail to stop RTC' and Police will need to
A Fail To Stop RTC needs to be
reported in person at your local Police Station, such reports
cannot be taken over the telephone. You must take your driving
documents with you. This includes your driving licence (both
parts), MOT certificate and certificate of insurance.
Police Station opening hours can be
found by clicking here.
I've received a speeding ticket
from a safety camera - what do I do?
Please read the whole document
carefully and follow the instructions provided on the form.
If you think your vehicle has been cloned, you will need to send in
photographs of your vehicle, including the front, rear and side
Further information about Safety
Cameras can be found on the Herts County Council website.
Click here for more information.
I want to check if I have
been caught on a safety/speed camera. How do I do this?
Documentation will be sent to you
within 14 days of the offence if you are the Registered
Keeper. If you were driving a vehicle that did not belong to
you, this will take longer, as we have to serve the original notice
to the Registered Keeper of the vehicle. Please wait to see
if anything is received before contacting us.
I need assistance with completing
my Notice of Intended Prosecution (NIP)
Please refer to the document sent
with your NIP, there is also clear instructions at the top of each
section what you have to do. Please ensure you respond within
28 days of receipt of the Notice of Intended Prosecution.
I need to speak to the police about something, what number do I
You should always call 999 in an Emergency. An emergency is where there is an
immediate risk of harm or damage.
If your call is not an Emergency you should dial 101.
101 is a single non-emergency number to contact
the Police throughout the UK.
More information can be found at www.police.uk/101.
Alternatively, you can email us with your enquiry using the form
at the bottom
of this page. We aim to reply to non-urgent enquiries sent by
this form within 48 hours.
How do I contact my local officers?
Your local Safer Neighbourhood Team Officers contact details can
be found by clicking here.
Where is my local Police Station, and when is it open?
You can find your local Police Station together with opening
times by clicking here.
I have a question about working for the police / I would like a
career with the police.
We are not currently recruiting new Police
However all of our current vacancies are advertised on our
Do the police offer work experience?
It may be possible to organise work
experience on a local basis, however, you must contact your local
officer to enquire if this would be possible. Operational
activities will be prioritised, but if work experience or work
shadowing is possible, this needs to be agreed at a local
Your local officer can be found via the web site here. For
information on careers within Hertfordshire Constabulary, please
recruitment the web site:.
With regret we are no longer able
to offer any work experience opportunities, attachments, placements
or shadowing within Scientific Services. This decision has been
made by the senior management team out of necessity. As you can
imagine we get an incredibly high number of requests due to the
overwhelming popularity of forensics generated by programmes on TV
and coverage in the media and whilst our staff are always keen to
showcase their activities our priorities must be around operational
crime scene examination and the processing of forensic evidence.
Unfortunately we just do not have the resources to be able to meet
the demand for this type of request.
He is a strong advocate for initiatives that provide support for
and divert children and young people away from crime.
I need to obtain a CRB check / I want to know what information
the police hold about me / Freedom of Information requests.
Please view our Information
Service webpage for further advice and guidance.
Social Media, Abuse and Nuisance Contacting
I am receiving abusive messages /
'trolling' through social media, such as Facebook® and Twitter®.
Can the Police do anything?
If you are receiving unwanted /
abusive messages via social media websites, such as Facebook® and
Twitter®, you should contact the website directly.
The first steps are to delete the person concerned from your friend
list, and to block them.
Further advice and how to contact
various social media websites can be found by visiting our
page on 'trolling' and cyber-bullying by clicking here.
I am getting nuisance phone calls, can police trace the
In the first instance you should
report this matter to your telephone company. If appropriate, they
will be able to trace the offender and will contact you when they
have enough evidence.
The process is the same if the phone calls are anonymous, or if you
think you know who is responsible.
Telephone provider's will often
give you the option of changing your number first.
If the telephone calls contain
malicious or threatening content please contact police on
101 to report the
If you are not in dispute with
anyone or are not aware of any reason why you may be being harassed
it could be the calls are not malicious. It is possible calls are
being made by an automated outbound dialler (cold call sales /
surveys) so it may also be worth registering your phone number with
the Telephone Preference
I need to report fraud / I have
received a scam email, what can I do?
For any fraud relating to your bank
details please ensure your bank are notified
Any fraud or scam emails should be reported to Action
Action Fraud will then pass your report on to the National Fraud
Intelligence Bureau, managed by City Of London Police.
You can make a report to Action Fraud online by visiting
Or by telephone on:
0300 123 2040
You can get more
information on fraud on our website by clicking here.
Your home, street and neighbours
There is a loud party going on
next door, can the police do anything about it?
The police have no powers of
prosecution for noise offences and it may be necessary to contact
the Environmental Health Department of your local authority.
The police may attend such incidents and can ask the organisers to
turn the music down. Please be aware that loud music on a Saturday
night for example, is going to be a fairly low priority for the
police and they may not be able to attend for some time. Also if
the noise is in the afternoon it is unlikely that police will
visit, but your local authority should be contacted. Police
attendance would occur mainly during what would be classed as
For local authority contacts,
please click here.
My neighbour has their TV / music
too loud, even though I have asked for it to be turned down, what
can I do?
The police do not have any
powers to prosecute for noise nuisance.
You should contact the
Environmental Health department of your local authority. Most
larger Environmental Health Departments have 24 hour cover and can
be called at any time.
For long term problems, the Environmental Health Officer is likely
to ask you to keep a diary of the noise nuisance. During the
investigation they may issue you with some equipment to record the
noise levels. These two steps are designed to gather evidence for a
prosecution, although it is likely they will give your neighbour
the opportunity to turn the TV/music down without further action.
The whole process can take some time to complete, so you may have
to be patient.
For local authority contacts,
please click here.
I have had some work done on my
property and it is very poor quality, can the police do
Incidents like this should be reported to Hertfordshire
Trading Standards, who will take full details and investigate.
If Trading Standards need any assistance from the police, they will
contact us directly.
I need to report a pothole / faulty street lights / parking
problems / etc. Who should I contact?
These matters do not fall within the remit of the Police but
please visit the Hertfordshire County Council 'Fault Reporting'
service, to report such incidents.
This service can be found by clicking here.
Is Neighbourhood Watch active in my area?
Hertfordshire Constabulary actively supports Neighbourhood
Watch. Your local Safer Neighbourhood Team Officers will hold
regular meetings to listen to the communities concerns.
Local Officer contact details can be found here.
You can find more information about Neighbourhood Watch on our
website by clicking here.
We also make use of the Online Watch Link (OWL) service, which
makes it easy for you to receive crime information and any messages
We encourage you to sign up to OWL by visiting www.owl.co.uk.
Lost property and lost dogs
I have lost / found some property,
what do I do?
Firstly, backtrack where you have
been when you may have lost the property, and contact staff at
those places. For example, if you ate out at a restaurant, contact
them to see if staff have found it. If travelling on a bus or train
please make enquiries with the relevant company to determine
whether your property has been handed in.
Once these checks have been made,
lost property can be reported to your local Police
Station, whereby we will contact you if your property does get
handed in. Please make sure you have a full and detailed
description along with any serial numbers or other identifiable
If you have lost your mobile phone,
you should contact your service provider and ask them for your IMEI
number. We will need this information prior to registering your
phone as lost.
Found property should be reported to your local
Police station. If it is not claimed after 28 days you may be
entitled to keep the property.
Police Station opening times can be
I have lost / found a dog, what do I do?
You should contact your local authority and ask to speak with
the local dog warden.
The local dog warden retains reports of lost and found dogs, and
it's their responsibility to collect all stray dogs that are found
in a public place.
Please note the RSPCA will not go out and collect stray dogs.
My enquiry is not covered here / I
need to speak about something else.
If your question is not covered
within our FAQs you can either call us on the non-emergency
number, 101, to speak to a member of staff
who will be available to advise you further.
Alternatively, you can email us
with your enquiry by clicking here. We aim to reply to non-urgent enquiries
sent by this form within 48 hours.