Victims and Witnesses of Crime
Hertfordshire Constabulary aims to
put the needs of victims and witnesses at the heart of its criminal
justice work, together with partners including the CPS, courts and
the Police and Crime Commissioner for Hertfordshire.
We work together to ensure that
victims and witnesses get the support, reassurance and help that
We aim to provide victims and
witnesses with a service tailored to individual needs.
Where we are able to further
investigate your crime, we will stay in touch with you throughout
the investigation, from start to finish. We will let you know what
is happening with your case and will give you a telephone number
you can call directly to update us or to ask us questions.
works in partnership with Beacon (Hertfordshire Victim Care Centre)
to support victims and witnesses.
Beacon is a multi-agency co-located
Victim Care Centre based at Police Headquarters in Welwyn Garden
City. The service is commissioned by Hertfordshire’s Police and
Crime Commissioner, David Lloyd, in his role to provide support
services for victims of crime.
The Beacon Victim Care Centre
comprises trained and dedicated professionals from Hertfordshire
Constabulary and the independent charity, Victim Support.
The Beacon team contacts all
victims of crime and, where appropriate, works with Victim Support
to provide a complete wrap-around service to help victims to cope
Updates on progress of your
- Arranging better security for the
- Contacting friends and family
- Completing claims forms and Victim
- Attending meetings with police and
- Organising transportation
- Advice and information
For some victims, personal
circumstances can make the impact of crime especially traumatic. In
these situations, our professionally trained staff can arrange for
specialist assistance such as welfare visits or mental health
services, including access to CBT therapy. The help and support
provided by Beacon is free and available to everyone, whether or
not a crime has been reported to the police.
How do I get in
If you have reported a crime to
police you will automatically be referred to Beacon but you can
also access the service direct if you have not contacted
Beacon Victim Care Centre is open
seven days a week from 7am – 10pm.
Phone: 0300 011 55
Advice and support is also
available on line: www.hertfordshirebeacon.org
You can also access help directly
from the national charity Victim Support If you have been a victim
of any crime or have been affected by a crime committed against
someone you know, Victim Support can help you to cope with the
Victim Support services are free
and available to everyone, whether or not the crime has been
reported and regardless of when it happened. We are not part of the
police, the courts of any other criminal justice agency.
Our trained volunteers offer:
- someone to talk to in
- information on police and court
- help in dealing with other
- information about compensation and
- links to other sources of
To speak to Victim
Support in Hertfordshire, please
0300 011 55 55
(Weeknights 8pm to 8am, weekends
Saturday 5pm to Monday 8am)