Contacts Us


Emergency Calls

If you need the police to attend as quickly as possible, phone Telephone 999 and say that you want the police.


What is an emergency?

Call Telephone 999 if:


  • Someone is injured, being threatened or is in danger.
  • There is a risk of injury to someone or a risk of serious damage to property.
  • A crime is in progress or you suspect a crime is in progress.
  • There is a serious incident which needs immediate police attendance.
  • Someone suspected of a crime is nearby.


Non-Emergency Calls

You can phone Telephone 101 to make non-emergency calls or to report a crime that is not in progress to Hertfordshire Constabulary. Alternatively, you can call Telephone 01707 354000 for non-emergency calls.


Please note, we record all calls to and from the following units in the Professional Standards Department to prevent and detect crime and for training and monitoring purposes: -


  • Public Complaints Unit
  • Misconduct Unit
  • Administrative Unit

Emergency Text Messaging

Deaf, deafened, hard of hearing or speech impaired

Hertfordshire Constabulary operates an Emergency Text Messaging Service.  If you are Deaf, deafened, hard of hearing or speech impaired you can use this service to contact Hertfordshire Constabulary.


Simply text to:


Telephone 07786 207 091


Hertfordshire Constabulary will reply to you by SMS - if no reply is received, try other ways to contact the emergency services.  Resend your message and keep trying until your text is acknowledged.


Step 1:
In a new text message, enter details about the problem.

Step 2:
Choose to send message, then send to Telephone 07786 207 091.

Step 3:
The message is sent to the Police Force Control Room, who will deal with the

Step 4:
A reply is sent from the Police Force Control Room when received.  They may ask
more questions.


Please click on the link below to see a leaflet with details of this service: -


Download Adobe PDF Document Emergency Text Messaging Leaflet


Hertfordshire Constabulary also operates a textphone system for use in case of an emergency or non-emergency.


The textphone telephone number is Textphone 01707 390990.


The fax number is Fax 01707 354409.


Reporting Rape

If you would like to report a rape, you have two options. Firstly, you can contact the police directly.


Alternatively, if you would prefer not to speak to the police, you can go for the self referral option. To do this, please click here.


Reporting Fraud

Action Fraud

Fraud can come in many shapes and sizes but from November 1st 2012, victims of fraud in Hertfordshire are asked to report it via Action Fraud – a national centre that provides a single point of contact for reporting and advice.

Victims also come in many shapes and sizes – including businesses as well as individuals – no matter who you are, if you’ve been a victim of fraud in the last 12 months:


Telephone 0300 123 2040


Telephone 0300 123 2050

Or go to:

Web Link

Remember, if a crime is happening to you or someone you know right now, or you believe someone may be in danger, always call Telephone 999.


Non-urgent enquiries and feedback

There are two ways to contact us with non-urgent enquiries or feedback.


You can:



Postal Address

Force postal address:
Hertfordshire Constabulary Headquarters
Stanborough Road
Welwyn Garden City


Freedom of information requests

If you want to make a Freedom of Information Act, please click here.


Force Communications Room visits

If you’d like to visit the Force Communications Room, please click here.