You should only call 999 in an emergency
An emergency is where:

• There is risk of injury
• There is risk of serious damage to property
• You suspect a crime is in progress
• It is a serious incident which needs immediate police attendance

If you call 999 other than in an emergency, you may prevent another caller with a real emergency from receiving urgent police assistance.

The operator who answers will ask you for details about the nature of your call and pass you on to the relevant department and person.

You can also visit your local police station.

You can also contact the police by calling the non-emergency number 0845 33 00 222

An operator will take your details, record what happened and allocate a crime reference number.

It is worth keeping a note of this, as it will help with any queries you may have later and you may need it for insurance claims.

An officer or member of police staff will be appointed to deal with your case. They will contact you and, if appropriate, will make arrangements to take a statement from you.

Alternatively, you can contact Crimestoppers anonymously

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Reporting Drug Crime Anonymously Online

You can use the secure online form here to report suspicious activity around drug crime. The form is secure so you can stay completely anonymous if you wish to.

If you are not sure of their name, please use the non-emergency number on 0845 33 00 222 and the call taker may be able to locate them for you if you have other details such as the name of the unit or team they are in.

If you want to get in touch with your Safer Neighbourhood team you can find their individual numbers on www.herts.police.uk/neighbourhood_policing/meet.php or ring 0845 33 00 222 and ask for your Safer Neighbourhood team stating where you live.

Emergency 999 calls needing an immediate response are always dealt with first and, in all but rare occasions, we attend within 15 minutes.

We recognise that occasionally in non-emergency situations there may be a short delay in getting through, particularly during peak times. However, over 80 per cent of non-emergency calls are answered within 30 seconds and the Constabulary constantly strives to improve its services to the public.

If you have to make an emergency call from a mobile phone please tell the operator immediately where you are phoning from so that your call is dealt with by the appropriate police force.

Fax number: 01707 354409

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Hertfordshire County Council funds a Communication Support Unit which provides numerous support services including:

• Sign language interpreters
• Deafblind interpreters
• Lipspeakers
• Communicators/communication upport workers
• Note-takers (manual or electronic)
• Speech to text reporters (palantypists)

Visit Hertsdirect for further information.