Submit an appeal

We must receive your appeal within 28 days of the date on your outcome letter. If your appeal application is outside the date stated, please explain why your submission was delayed. You can appeal against the following circumstances online:

Local Resolution - how we resolved your complaint

You feel we didn’t give you an opportunity to comment during the complaint process; our explanation wasn’t clear or didn’t address your concerns.

The outcome - our findings from our investigation of your complaint

E.g. the outcome was not appropriate to the complaint; you didn’t get enough information to understand why we came to our decision; you don’t agree with the findings, outcome, or our decision.

The dis-application of your complaint

Dis-apply means stopping the complaints process before an investigation begins.

You can appeal if:

• your complaint was about the conduct of a police officer or member of police staff
• the Independent Office for Police Conduct (formerly the IPCC) did not give permission to the police to disapply
• you do not think the police should have decided to disapply

However, you cannot appeal when the complaint relates to a direction and control issue.

The discontinuance of your complaint

Discontinue means to end an ongoing investigation into a complaint

You can appeal if:

• your complaint was about the conduct of a police officer or member of police staff
• the Independent Office for Police Conduct (formerly the IPCC) did not give permission to the police to discontinue the investigation
• you do not think the police should have discontinued the investigation

However, you cannot appeal when the complaint relates to a direction and control issue.

The outcome of a complaint after the decision to disapply

E.g. the outcome was not appropriate to the complaint; you didn’t get enough information to understand why we came to our decision; you don’t agree with the findings, outcome, or our decision.

 

• What you are appealing against
• Your personal details including name, address and contact information
• Appeal details such as police reference number