This accessibility statement applies to www.herts.police.uk .
We are committed to providing a website that is accessible to the widest possible audience.
This website was designed to be as accessible as possible to everyone and frequent reviews are carried out to identify any improvements that can be made. Visitors using screen readers or older web browsers may experience some difficulty using interactive areas of the website, in which case we have provided text-based alternatives.
This website is run by Hertfordshire Constabulary. It is vital that everyone has access to the services we provide. For example, this means you should be able to:
- Change colours, contrast levels and fonts.
- Zoom in up to 300% without the text spilling off the screen.
- Navigate most of the website using just a keyboard.
- Navigate most of the website using speech recognition software.
- Listen to most of the website using a screen reader.
Website settings with ReciteMe
This website uses ReciteMe (opens in a new window), which is a widely used accessibility tool. The tool allows you to change the settings of the website, to visually adapt the website to suit your needs, including language translation and audio download.
The BBC resource ‘My Web My Way’, is specifically designed to help users on a wide variety of platforms. It provides help on:
How accessible this website is
As a force, we are committed to continuing to provide the most accessible experience of all our data, information and services.
However, we know that some parts of this website do not meet the success criterion set. The following list is not exhaustive and does not include all non-compliant issues that may be present on this website. We are reviewing our website on a regular basis to identify and rectify present issues or examples of non-compliance.
- We know that some images do not have a text alternative, so a screen reader cannot access the information.
- There are examples where imagery has been used to display text.
- Some elements found within our online reporting and application forms may be difficult to use and navigate and there is a degree of inconsistency in the labeling within the forms throughout our site.
- YouTube videos embedded on the site may not have transcripts or subtitles.
- We know that in some parts of this website that PDF, Microsoft Excel, Microsoft PowerPoint and Microsoft Word documents are not fully accessible to screen reader software.
- Tables are used to display data, which may not be fully accessible for all users in a logical order
- There are content pages which have been created without the correct use of heading tags, which may make it difficult to navigate the page.
- We know that some links do not make sense or clearly state the target destination, and there are hyperlinks that are duplicated more than once within the same content.
- The Google Maps application available on the ‘Your Area’ page does not work correctly when stylesheets are disabled.
- Colour contrast issues have been identified within our site, which can also be dependent upon the browser used to access the website.
- A logical order when tabbing through web page content is not present for all areas of our website, which can be confusing and unclear for some users who may be using keyboard only to navigate our website.
- We have identified sections of the website where tables and bullet lists are not styled properly, which could prevent screen reader software from recognizing or conveying information that is understandable for users.
- Some video players used on this site may not be fully accessible where they are fully marked up in a way that is recognizable for screen reader software to instruct the user.
- We provide the use of digital maps application to help to identify and select your location for completing forms and other services. How these are used and presented within our forms may not be fully accessible for all users.
Feedback and contact information
If you need information on this website in a different format such as accessible PDFs, large print, easy read, audio recording or braille please contact us via email.
We’ll consider your request and aim to get back to you in ten working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us by email.
If possible please provide details to help us to identify and resolve the issue as quickly as possible.
- The issue concerned and found.
- A copy of the URL link to the page or the page title.
- The device type used i.e. mobile, laptop, tablet device.
- Which browser was used to access the site, i.e. Google Chrome, Internet Explorer, Microsoft Edge.
We are continuously reviewing how people access our services and are keen to improve where possible. Please provide feedback about your experience using our website.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (opens in a new window).
Contacting us by phone
If you're deaf or hard of hearing, use our textphone service on 18001 101 or you can chat to us live through our web chat service.
Technical information about this website’s accessibility
Hertfordshire Constabulary is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
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This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 (opens in a new window) AA standard, due to the non-compliances and exemptions listed below.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). When we publish new content, we’ll make sure our use of images meets this criterion.
Existing images are currently being reviewed for editing.
PDFs and other documents
Whilst we aim to provide a seamless online experience to to our website users, there may be occasions where it is necessary for us to attach documents, policies or forms to a webpage.
We recognise this does not constitute best practice; however, we are striving to deliver the best online experience to all users and will continue to evolve our digital presence and facilitate online materials and activities as and when possible.
To make our websites as accessible as possible where downloads are concerned, we will try to ensure all downloads are available as PDF files where we can. PDF file types can be viewed, downloaded and accessed via any device type. We will strive to keep downloads and attachments to a minimum and online versions will replace them in due course.
We know that in some parts of this website that PDF, Microsoft Excel, PowerPoint and Word documents are not fully accessible to screen reader software.
We provide the use of forms for reporting crime or incidents and applying for information. Some elements found within these forms may be difficult to use and navigate and labels used for form fields are not consistent throughout the available forms on our site. This does not meet Success Criterion 3.2.4 Consistent Identification (Level AA).
We are aware that there are form fields that are not marked up correctly which could prevent screen reader software from verbally detailing what content the user should enter. This does not meet Success Criterion 2.5.3 Label in Name.
We are investigating these issues and developing timelines for resolving them across all of our available forms.
Videos are available with subtitles, but do not have transcripts available on an HTML page which does not meet success criterion 1.2.1. We aim to fix this by September 2021.
Content and web pages
- There are examples of hyperlinked text where the purpose of the link appears ambiguous and the destination may not be easily determined. This does not meet Success Criterion 2.4.4 Link Purpose (In Context) (Level A). We are currently working to update all hyperlinks within the site that do not meet this criterion by September 2021.
- There are content pages which have been created without the correct use of heading tags, which may make it difficult to navigate the content sequentially. This does not meet Success Criterion 2.4.3 Focus Order (Level A). We aim to fix and update these by September 2021.
- We have identified sections of the website where tables and bullet lists are not styled properly, which could prevent screen reader software from recognizing or conveying information that is understandable for all users. This does not meet Success Criterion 2.4.3 Focus Order (Level A).
- If style sheets are not being used we have identified that the available radio buttons on the ‘contact’ page takes the user to the top of the page after completing a step in the process. This does not meet success criterion success criterion 1.3.2 Meaningful Sequence (Level A). We are investigating this issue to plan timelines to resolve it.
- For users navigating through our website by tabbing using a keyboard, the opportunity to select our web chat facility button is not available in a sequential or logical order of navigation. Therefore, this does not meet Success Criterion 2.4.3 Focus Order (Level A). We are investigating this issue and planning timelines how to rectify this.
- On our ‘contact us’ page we have identified that the ‘radio buttons’ we provide to select to find additional services is difficult to navigate in a logical order using a keyboard. This does not meet Success Criterion 2.4.3 Focus Order (Level A).
We are investigating keyboard navigation and user issues and planning timelines how to rectify this.
We have identified content, links and functions within our site that do not meet the recommended contrast ratio. This does not meet success criterion 1.4.3 Contrast Minimum (Level AA).
We are investigating this issue and planning timelines how to rectify this.
We provide the use of Google maps application to help to identify and select your location for completing forms and other services. Upon entering a location, it is displayed within an entry field which cannot be read out by screen reader software. This is therefore not obvious to the user of this software if the input address is correct and cannot advance to the next part of the form.
This does not meet Success Criterion 1.3.1 Info and Relationships (Level A), we are currently reviewing all of our forms to rectify any non-compliant content.
Content that’s not within the scope of the accessibility regulations
We are adding new text alternatives as HTML webpages for non-compliant documents that were produced and published on our site after 23 September 2018.
Some of our documents, published before this date are essential for providing our services, and therefore these documents will also be provided with text alternatives to meet compliance.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 (opens in a new window) if they’re not essential to providing our services. For example, we do not plan to fix PDFs of minutes taken from meetings, campaign PDFs or posters provided for download, that were published before 2018.
Any new PDFs, Microsoft Word, Microsoft Excel or Microsoft PowerPoint documents we publish will meet accessibility standards.
Preparation of this accessibility statement
This statement was prepared on 9 March 2021.
We used this approach to deciding on a sample of pages to test – Doing a basic accessibility check if you cannot do a detailed one (opens in a new window).
We tested key services and information pages that are provided on this website, based upon user statistics and by following the guidelines provided for ‘doing a basic accessibility check if you cannot do a detailed one’.
How this website has been tested for accessibility
Following the approach set out above, this website has been tested for accessibility using the following methods and resources:
Secure email usage
We have a secure email facility for the purposes of personal and sensitive data sharing, providing internal and external users with a secure email service connected to a secure server.
Online product or service agreement
Where a website user chooses to engage with one of our online services to conduct a transaction, be it that of an online form, report, payment or otherwise, the customer is presented with a disclaimer. The disclaimer relates to the use of our online services and as such, if a customer chooses to engage with online services, they are agreeing to communicate and share information with us online.
Self-service and eCommerce
Self-service and eCommerce activity is a priority focus for us, in which online services for staff, officers and the general public will continually be identified, explored, developed and implemented for online engagement with us. From this website, self-service consists of;
All data collected by the police is kept secure and complies with the Data Protection Act (opens in a new window).
Data is only used for intended purposes for police intelligence and investigations, or as stated between the agreement of the police and the data of whom it relates; i.e. a victim, witness, offender, customer or resident, for example.
We have intellectual property rights and protection. Intellectual property constitutes brand, products, design, the written word and anything purchased, owned or created online or offline, by our force.
Compliance rules for data collection of those under 13 years of age
Considering the DPA legislation, we understand the laws relating to the data collection of children and young people. There are age appropriate compliance rules and laws when collecting data for adults and for those under 13 years of age for online reporting services.
As the DPA states, anyone may lodge a request with us, as any one person has a right to know if we hold information about them, what information is processed about them, what we are using it for and who we may share it with.
Email and mobile marketing
We only use personal data for intended email and mobile marketing purposes to those who have registered for these service and update types.
External website references
We intend to provide quality and informative content and sometimes this may include signposting to, or referencing external contacts or websites.
Our reference to external websites or services does not give suggestion that we affiliate these organisations, events or any information they provide. Where we signpost or reference external website material (information, events, services, support, etc), this is to ensure we provide the best possible information to our website users.
Website control and legalities
Our position on cookies, accessibility and our terms and conditions of use in relation to our websites are freely available via this website.
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