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Cookies and privacy

Cookies

This website uses cookies to improve user experience and functionality. Data collected on this website is used to review user behaviour patterns to allow us to continually improve our services to the public.

Cookie data does not personally identify anyone.

Information provided to our website through contact forms is treated in confidence and we will not disclose any information to third parties, unless required to do so in accordance with the Data Protection Act 1998.

Cookies used on this website

We sometimes add small text files, known as cookies, on your computer, laptop or mobile device to make our website secure and easy to use. Cookies help us to;

  • personalise your experience by remembering information you have typed in, so that you won't need to re-enter it
  • make our website better, more secure and protect it from being attacked
  • analyse how you use our website so that we can determine any improvements needed to ensure it is useful and can meet your needs.

You can learn more about cookies and how to manage them by visiting GOV.UK - How government websites use cookies or you can chose to opt out of your activity being tracked by Google Analytics across all websites.

Google Analytics

No personal information is collected or stores, however information may be transferred by Google to third parties where required to do so by law, or where third parties process information on Google’s behalf.

Using these cookies helps us estimate the number of visitors to our website and provides us with an understanding of visitors use our website.

Google Analytics uses a variety of cookies in order to measure things including;

  • number of users
  • how users interact with our website
  • the length of time a user stays on our website
  • when users leave our website
  • how users arrived at our website.

View detailed information on Google Analytics cookie use.

Opt-out of Google Analytics

Guidance is available online to help you change your settings to opt-out if you would prefer not to send information to Google Analytics.

Managing cookies on your computer

The cookies we use are sent to your internet browser and stored in a cookies directory on your computer. You can remove or update your cookie preferences in your internet browser settings.

Most browsers give guidance on how you can adjust the cookie settings in their help menu, or you can visit the About Cookies website which has helpful information on how you can manage cookies.

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Privacy policy

The Data Protection Act 1998 sets out eight principles for the fair and lawful obtaining, recording, use and security of personal information. The act works in two ways;

  1. it gives you, as an individual, certain rights
  2. it ensures that we, as an organisation, are open about how the information is stored and used.

Our website has been designed to allow you to visit and navigate around it, without the need for you to provide personal information.

Personal information requested via this website and its online services is processed in accordance with the Data Protection Act 1998. We are using the IM Supporting Live web-based Live Chat software, which is installed on this website to provides you with webchat services to talk online with our service centre staff.

Please note, that we will not share your information with anyone else, unless we have gained your permission. For more information about personal information and how we will use it, please view our privacy statement.

Webchat disclaimer

The live webchat available on this website is operated by our control room live agents.

General or non-emergency enquiries are monitored 24/7 by live agents, however queries regarding cameras and tickets are only available Monday to Friday between 10am and 3pm.

Our live webchat is a secure online service, however it is the users’ responsibility to be mindful when using this service on a shared computer or in an open public space.

Please note: our live webchat agents are unable to provide updates for incidents or ongoing crimes.

The webchat service also provides users’ with the opportunity to provide feedback on their webchat experience with us.

Abusive or nuisance web chat messaging will not be tolerated. We kindly ask you not to misuse this online facility, however if you choose to ignore this request we may decide to prosecute you under the Malicious Communications Act 1998.

If you find our webchat service is unavailable, you may find the answer or solution by searching our website. Alternatively if you require non-emergency assistance, please call 101.

Our privacy statement

Set out below are the principles we apply when we handle personal information.

  • We collect and use personal information so that we can carry out our legal and legitimate functions. These functions are defined by legislation, common law and best practice.
  • We will use the information we collect to;
    • prevent and prosecute offenders
    • protect life and property
    • maintain law and order
    • give assistance to members of the public
    • we may use your personal information to help use evaluate our performance and effectiveness and may contact you to ask you to give us your opinion on the services we provide. We will use the information you provide to improve our services wherever we can
    • where possible and appropriate, you will be informed of the reason why we are holding your personal information. Personal information may be held without your knowledge or consent, when this is necessary for purposes such as the prevention or detection of crime, the prosecution or apprehension of offenders, national security and public safety
    • all personal information we handle is in accordance with the Data Protection Act 1998
    • we collect and use information only for policing and associated purposes. Where signing up for services via our website, we will automatically confirm signup details including passwords via the email address you provide to us. We will not use or disclose your information for any other purposes without your consent unless we are required to do so by law or it is in the over-riding public interest to do so
    • we may give information to agents or contractors so that they can provide the facilities we need. In such cases, legally binding contracts covering the use and security of your information will be put in place
    • we may share information with other agencies under partnership working arrangements. Where personal information is shared, personal details that can identify individuals will be removed where appropriate. We will share personal information only when it is lawful to do so and when your rights have been fully considered
    • we take great care to ensure the information we hold is accurate, kept up-to-date and is destroyed when no longer required
    • we use a variety of physical, technical and procedural measures to protect personal information from unauthorised or accidental disclosure, loss or corruption
    • our staff are trained in the appropriate procedures and policies for correct handling of personal information
    • we will normally provide a copy of any information we hold about you upon request. If you believe the information we hold is inaccurate or misleading, it will be checked and corrected if appropriate
    • if you are unhappy with the way in which we have handled your personal information, you can complain to our Constabulary’s Data Protection Officer or Professional Standards Department 
    • we reserve the right to gather information relating to site usage. Any information gathered is primarily for internal use to allow us to refine and improve the service we provide
    • this website contains links to other sites that are not owned or operated by us and as such, we are not responsible for their content or privacy practices
    • by continuing to use this website, you are considered as understanding and agreeing to the contents of this statement
    • children under 16 years of age should not submit any information to any website without prior consent of a parent or carer.

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