Policing Hertfordshire for everyone
Objective 1 (External) – Improve the ways in which people with “Protected Characteristics” (Equality Act) and Hertfordshire Constabulary interact and work together to improve service delivery.
- Accessibility to services and information
- Engagement with communities
- Understanding the communities we serve
- Identify key individuals to be champions for equality and be a conduit between police, individuals and communities
- Enhance partnership working to improve service delivery
1) What we need to do
Improve Accessibility, Engagement and Understanding with those with Protected Characteristics to fill the gap identified through known under reporting of Hate Crime and survey based information. Seek to identify new and emerging communities and speak with them so we can understand the potential threats and risks of their vulnerability to becoming victims of crime and / or offenders.
- Strengthen our network of local people with Protected Characteristics who can be a conduit between the police and the community, focusing particularly on Disability, Race, Religion, Gender Reassignment and Sexual Orientation
- Gain Understanding and identify the gaps in service delivery particularly around reporting crime, satisfaction and making complaints
- Significantly improve service delivery to close the identified gaps (above) 4) Establish a process to better identify crimes motivated by the victim’s Protected Characteristic
- Increase the number of people with the above mentioned Protected Characteristics on Key Individual Networks
- Build an understanding of the gaps by surveying relevant people and holding focus groups
- Improved victim satisfaction results
- Ensure there is a process in place to better identify crimes motivated by the victim’s Protected Characteristic
2) What we need to do
Enhance partnership working by developing the Hertfordshire Equality Council’s (HEC) Community Support Network (CSN) which will provide independent quality advice to police and other partners to assist with engagement; long term problem solving and incident management, taking into account the needs of people with protected characteristics.
- Strengthen the Community Support Network by recruiting a cross section of members with different Protected Characteristics
- Community Support Network to be fully functioning and helping to improve Stakeholder outcomes such as confidence, reassurance and satisfaction with their services by people with Protected Characteristics
- Membership established to cover all Protected Characteristics
- Measure reassurance, confidence and satisfaction by surveys and focus groups with KINs
3) What we need to do
Identify where there are gaps in engagement with those with Protected Characteristics (focusing particularly on Disability, Race, Religion, Sexual Orientation, Gender Reassignment) to fill the gap identified through known under reporting of Hate Crime and survey based information.
Establish relationships and build rapport with people who have Protected Characteristics (focusing particularly on Disability, Race, Religion, Sexual Orientation, Gender Reassignment) by targeting engagement activity where they frequent e.g. residential homes, youth clubs, meeting places for those with disabilities, relevant supermarkets and restaurants, gay clubs etc.
- The volume and breadth of evidence presented in the annual Policing Hertfordshire for everyone publication
- Evidence from the Equality Action Plan
What our outcome will be:
Services provided by Hertfordshire Constabulary will be easily accessible, engagement will be improved and Hertfordshire Constabulary will have a greater understanding of the communities and people with Protected Characteristics.
We will deliver this through the following plans/activities:
- Equality Duty
- The Equality and Inclusion Board
Source of objective:
- Equality Working Group
- Benchmarking against 2012 – 2016 Objectives