Skip to content Quick exit
REPORT CRIME ONLINEEMERGENCY CALL 999
REPORT CRIME ONLINEEMERGENCY CALL 999

Objective 3

Hertfordshire Equality Duty Objectives: April 2016–2020

Policing Hertfordshire for everyone

Objective 3 (External) - Satisfaction – The Constabulary will ensure people with “Protected Characteristics” are satisfied with the services they receive and understand what more could be done to improve their levels of satisfaction

1) What we need to do

Improve our understanding of the views, needs and expectations of victims with Protected Characteristics and the extent to which a Protected Characteristic contributes to levels of victimisation and feelings of vulnerability, particularly focusing on those with long term illness and disability and visible ethnic minority groups.

Milestones

  1. Work with the Hertfordshire Equality Council, community groups, visible ethnic minority victims and victims with long-term illness and disabilities to learn more about their needs and expectations and how their Protected Characteristic led to them becoming a victim of crime and / or anti-social behaviour and increased their feelings of vulnerability.

Measures 

  • Conduct at least one focus group for victims with long-term illness and disabilities by April 2018  
  • Conduct at least one focus group for visible ethnic minority victims by April 2018  
  • Analyse the information collected from victims who have a disability or a long-term illness to increase understanding  allowing us to improve our service 

2) What we need to do

Use our increased understanding of victims with Protected Characteristics, particularly those with long term illness and disability and visible ethnic minority groups, to improve the quality of service they receive and help individual officers and staff to improve their understanding of the needs and expectations of these victims leading to increased satisfaction.

Milestones

  1. Using our improved understanding provide some training / briefing to staff to increase their awareness and understanding of the needs, expectations and feelings of vulnerability of victims with disability and long term illness and visible ethnic minority victims – by April 2015
  2. Review processes and adapt where necessary to ensure they reflect the knowledge gained - by April 2015 

Measures  

  • Completion of staff training and conducting checks of their knowledge and understanding 
  • If the need for changes in process is identified, evidence that process change has taken place
  • Review the satisfaction statistics to ensure that they have increased 
  • Hold further focus group for victims with long-term illness and disabilities to ascertain if their satisfaction increased with the improved service
  • Hold further focus group for visible ethnic minority victims to ascertain if their satisfaction increased with the improved service 

3) What we need to do

Use our increased understanding of victims with Protected Characteristics, particularly those with long term illness and disability and visible ethnic minority groups, to improve the quality of service they receive and help individual officers and staff to improve their understanding of the needs and expectations of these victims leading to increased satisfaction.

Milestones

  1. Ensure that a process to publish Stop and Search  data is established and maintained
  2. Ensure that a process to monitor the impact of stop and search on young people and Black and Minority Ethnic groups is established and maintained.
  3. Take positive action if necessary to tackle any disproportionate practices identified.
  4. Establish a process to capture the use of other Coercive Powers 

Measures 

  • Regularly review to ensure the required data is available via the Hertfordshire Constabulary Website
  • Feedback from the Hertfordshire Equality Council in relation to our Stop and Search practices    
  • No disproportionality in the use of Coercive Powers 

What our outcomes will be

There will be consistently high levels of satisfaction for people with Protected Characteristics.

We will deliver this through the following plans / activities 

  • Equality Duty
  • The Equality and Inclusion Board 

Source of objective  

  • Analysis of feedback from victims with Protected Characteristics, lead officers and specialist service providers in the police and partner agencies
  • Equality Working Group
  • Benchmarking against 2012 – 2016 Objectives
  • PEEL: Police Legitimacy Report 2015 (Released in 2016)

Our website uses cookies to improve your experience.

OK