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REPORT CRIME ONLINEEMERGENCY CALL 999

Booking a holiday

Fraudsters are stealing as much as £7 million a year from UK holidaymakers, according to figures from the National Fraud Intelligence Bureau, who offer the following advice on how to avoid becoming a victim:

  • Do your research: Don’t just rely on one review, do a thorough online search to ensure the company’s credentials. If a company is defrauding people there is a good chance that consumers will post details of their experiences, and warnings about the company, online.
  • Look for the logo: Check whether the company is a member of a recognised trade body such as ABTA. You can verify membership of ABTA online.
  • Stay safe online: Check the web address is legitimate and has not been altered by slight changes to a domain name – such as going from .co.uk to .org
  • Pay safe: Never pay directly into an owner's bank account. Paying by direct bank transfer is like paying by cash – the money cannot be traced and is not refundable. Where possible, pay by credit card, (or a debit card that offers protection).
  • Check paperwork: You should study receipts, invoices and terms and conditions, and beware of any companies that don’t provide any at all.

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