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Safe banking online

More than 26 million people in the UK bank online. It is a very secure and convenient way to access your bank's services. However, you need to be wary of fraudsters trying to gain access to your account, usually by trying to dupe you into handing over security information such as your username, passwords and your memorable information.

“Phishing” is the name given to the practice of sending emails to many people at random, which claim to come from a reputable company such as your bank. The emails attempt to trick people into entering sensitive information onto forms or websites operated by fraudsters. 

These emails often claim that it is necessary to "update" or "verify" your password or customer account information and they urge you to click on a link in the email which takes you to a form or to a bogus website that may resemble the website of a genuine organisation.  However, any information entered on the website or form will be used by the criminals for their own fraudulent purposes. 

The key thing is to be suspicious of all unexpected emails you receive, even if they appear to originate from a trusted source.  Although your bank may contact you by email, they will never ask you to reconfirm your login or security password information by clicking on a link in an email and visiting a website.  Stop to think about how your bank normally communicates with you and never disclose your full password, your four-digit PIN number or any personal information.  

  • Always be suspicious of unsolicited emails that are supposedly from a reputable organisation, such as your bank or the tax office.
  • Be particularly suspicious if you are asked to click on a link inside the email to reset your password rather than ask you to visit the website manually and login there instead.
  • Never go to a website from a link in an email and then enter personal details, as the email could be from a fraudulent source.
  • Be cautious of any unexpected changes to your bank’s website which involve you being asked for more information than you normally provide.
  • Check the URL web address. The login page on your bank’s website address should start with “https”.
  • If you think you may have mistakenly visited a phishing site and given your account details, don’t be afraid to contact your bank to inform them immediately. They will take all necessary steps to protect your account.

For further information, visit Bank Safe Online.

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