Lost or found property

If you have lost a potentially hazardous item, please tell us immediately. Call 101, or 999 if considered an emergency.

Examples of hazardous items include:

• Firearms
• Weapon ammunition
• Explosives
• Poisons
• Toxins or chemicals

For mobile phones, computers or any equipment with a serial number, report the loss at Immobilise.com.

For bicycles, please report the loss at BikeRegister.com.

Police forces and insurance companies nationwide search reports on both websites.

You do not need to report this loss to us.

For UK passports or driving licences, report the loss to the Passport Office or DVLA.

For bank cards or other official documents, such as birth certificates and bank statements, report the loss to the office that issued it.

The loss or theft of foreign passports, ID cards, residency permits and other travel related documents must be reported in person at a police station. Please ensure you bring some other form of identification with you.

We don't take reports of lost items and we cannot give you a reference number for insurance claims.

You can report any loss at a number of places online – for example:

• Immobilise.com - free service.
• MyLostBox.com – free service.
• ReportMyLoss.com – this allows losers to print a numbered ownership certificate, confirming the details of the loss. There is a small fee charged for this service.
• BikeRegister.com

Please contact the property owner directly.

Please contact the transport company directly as they’ll have a separate way of dealing with lost items.

National Rail

Call National Rail Enquiries on 08457 48 49 50 (open 24 hours a day, except Christmas Day).

Transport for London

(Underground, DLR, overground, London buses, Victoria coach station, Emirates Air Line cable car or licensed taxis)

• Call TfL Lost Property Office on 0343 222 1234.
• Visit TfL Lost Property Office at 200 Baker Street, London, NW1 5RZ (opening hours, Monday to Friday, 8.30am to 4pm, excluding bank holidays).

Even if you're not sure where you were at the time, we recommend you retrace your steps and make enquiries in the area.

We don't take reports of lost items and we can't give you a reference number for insurance claims.

If you have found a potentially hazardous item, please tell us immediately. Call 101, or 999 if considered an emergency.

Examples of hazardous items include:

• Firearms
• Weapon ammunition
• Explosives
• Poisons
• Toxins or chemicals

If you have found an item which you suspect to be stolen or involved in crime, please call 101 (or 999 in an emergency situation) and we will assess whether we need to collect it from you.

Please be mindful of the possible requirement for DNA or fingerprint analysis if it is necessary to move the item.

We will accept mobile phones, computers, tablets and personal documentation.

Please hand in the item at your nearest police station with a front counter service

We will accept cash and all items containing cash such as wallets and purses.

Please hand in the item at your nearest police station with a front counter service.

Bank card / ID Card / personal document

You don't need to report this.

Follow the instructions on the back of the card to notify the relevant authority.

If there are no instructions, please hand in the item at your nearest police station with a front counter service.

Birth/marriage/death certificate

You don’t need to report this to the police.

The General Register Office ask that you destroy the item to prevent fraudulent use.

British passport

You don’t need to report this to us.

Please cancel the passport by cutting off the top corner and posting it free of charge to:

Freepost HM Passport Office

If you can’t do this, please hand in the item at your nearest police station with a front counter service.

UK driving licence

You don’t need to report this to us.

Please post the driving licence to:

DVLA
Swansea
SA99 1AB

If you can’t do this, please hand in the item at your nearest police station with a front counter service.

Foreign passport/DL/other ID

If you have found a foreign passport or other form of foreign identification, please hand in the item at your nearest police station with a front counter service.

You do not need to report this to us.

Please make reasonable enquiries to find the owner. These could include asking people nearby or in offices or shops. You could also consider leaving a note with your details or circulating on social media.

You could also consider using an online lost/found property service such as MyLostBox.com.

The following list provides examples of found items not accepted by police:

• Bicycles
• Empty handbags, bags, wallets and purses
• Cases
• Clothing
• Perishable goods
• Animals
• Rubbish/Waste
• Umbrellas
• Keys
• Spectacles
• Watches (except if capable of containing personal data)
• Jewellery

Please contact the property owner directly.

Please contact the transport company direct as they'll have a separate system for reporting found items.

For property found on the National Rail network, contact:

National Rail Enquiries on 08457 48 49 50.

Transport for London

(underground, DLR, overground, London buses, Victoria coach station, Emirates Air Line cable car or licensed taxis)

• Call TfL Lost Property Office on 0343 222 1234.
• Visit TfL Lost Property Office at 200 Baker Street, London, NW1 5RZ (opening hours, Monday to Friday, 8.30am to 4pm, excluding bank holidays).

We hope that the information provided here helped you with your query regarding lost or stolen property.