'echo' is our community voice and feedback platform which allows you to voice your thoughts and opinions regarding policing in your local area, in your own words and in your own time.
There’s no sign up or personal information needed, all you need to do is type your comments in the box and press submit. All feedback is completely anonymous.
Your comments will then be sent through to your local Safer Neighbourhood Team officers, who will review the feedback and use it to help build patrol plans, events and local activity.
Whether you live, work or study in Hertfordshire, we want to hear from you. Your feedback will help towards shaping our local policing priorities, initiatives and campaigns.
How can I send you my views, opinions or feedback?
You can provide your views, opinions or feedback online and, at any time on either a smartphone, tablet or computer. You do not need to provide any personal information, and all information submitted is completely anonymous.
Where can I find my local echo page?
There are 10 overarching links for Hertfordshire. If you follow your local Facebook and Twitter pages, you will find hyperlocal links, as well as campaign information and updates on what work has been carried out in response to community feedback.
What information should I include when using echo?
You can tell us whatever you’d like – for example, you could tell us what you think we should be focusing on in your local area, or provide feedback on our policing service. Whatever you would like to tell us about policing in Hertfordshire, we’re always listening, and we’re keen to hear your views. When you do provide your comments, please try and be as specific as possible if you are referring to certain areas or locations. This will help your local Safer Neighbourhood Team officers to focus on the specific areas that matter most to you.
Please remember echo is not for reporting crime.
How long will it take to complete?
There is only one question, and your response can be as long or as short as you like. It is completely up to you how much information you give us. You don’t have to include your name or identifying details in your text or website submission.
What happens when I send you my views and opinions?
We want to make sure that your voice is heard and listened to.
The more feedback, views and opinions we receive, the better we can understand what matters most to you and your community, where services are working well for you or where we need to improve.
Your feedback will help towards shaping our local policing priorities, initiatives and campaigns.
Will I receive a response?
No, as all feedback that comes in is completely anonymous, there is no way for us to reply to you. To keep up to date with all our activity, and to see what we are doing in your area, please follow us on Facebook and Twitter.
Can I send images, videos or audio files?
No, we cannot receive images, videos or audio files.
Can I send you my views and opinions in my own native language?
Yes, echo can translate 95 different languages.
I have received a text message asking for feedback on Herts Police and/or providing me with an update. Is this legitimate?
Yes. As part of our commitment to continuously listen and improve our service, depending on your circumstances, we may send you a text message asking for feedback on our service or to provide you with an update.
If you call our control room to report a crime, incident or in an emergency, you may receive a text message from this number +44 (0)7860 010 801.
If you have been a victim of crime of ASB, you may receive a text message from this number +44 (0)7860 010 511.
If you agree to participate, you will be asked three short questions. You can opt out at any stage of any future text surveys when calling into the control room by replying to the text message with the word 'STOP'.
If we have provided you with an update concerning a particular call, you may receive a text message from this number +44 (0)7860 010 641.
Can I use echo to report a crime, incident or ask for emergency assistance?
No. If you or somebody else is in need of help or wish to report a new crime or incident you can do so online, call 101 or in an emergency dial 999.
How often can I send you my views and opinions?
You can provide your views and opinions as little or as often as you like. We never ask for any personal information, unless of course, you wish to tell us.