Staying in touch during the pandemic
I lead a team of PCs and PCSOs called the Safer Neighbourhood Team.
We work to prevent crime and anti-social behaviour in this area.
We are based at Cheshunt Police Station but we also conduct regular patrols and hold socially-distanced surgeries or other events so that residents can continue to raise issues or concerns.
Read on to find out about more ways to stay in touch.
Sergeant Chris Fisher
How we are working to keep your neighbourhood safe
Throughout the year, your Safer Neighbourhood Team sets priorities for policing in this area.
These priorities are based on reports or feedback from the public. We then work with our partners, including the local council, to tackle these issues. These priorities are discussed and updated throughout the year at priority-setting events. We advertise these events regularly on social media and OWL.
Tackling anti-social behaviour and drug misuse in and around Pound Close and Rye Park.
We have conducted an audit around Pound Close and Rye Park to identify any possible key issues within the area that could lead to anti-social behaviour.
We have worked with Broxbourne Borough Council to have the lighting repaired along the
footpaths to increase visibility, and reduced the height of bushes as these were known to be hiding areas for drug users.
We also consulted with the council to implement a Public Space Protection Order (PSPO). PSPOs are intended to deal with nuisance or anti-social behaviour in a particular area that is detrimental to the local community's quality of life.
We hope this will prevent vehicle misuse and anti-social behaviour linked with alcohol use within the park.
In addition, officers have pro-actively conducted multiple weapon sweeps of the location ensuring no weapons are hidden in the area. We regularly patrol the park to engage with members of the public and deter drug users.
Tackling speeding on Ware Road, Hoddesdon.
We have conducted traffic surveys on Ware Road with frequent high visibility speed checks and enforcement carried out with any offences recorded.
We conduct regular patrols in the area which acts as a deterrent to any speeding road users and have been working with Hertfordshire County Council’s Highways department on the issue.
echo - what matters most
You can use our community voice platform ‘echo’ to let us know what you think we should be prioritising in your area.
Your feedback will help towards shaping our local policing priorities, plans and campaigns.
OWL - Online Watch Link
Sign up to OWL to receive email updates from local police and Neighbourhood Watch officers about crime and anti-social behaviour in your area.
The updates are free and include relevant crime prevention advice.
A message from Chief Inspector Gerry Harrison
2020 was a difficult year for everyone, but particularly emergency workers.
However, my officers and staff continue to work hard to keep you safe and I feel very proud of what we have achieved. I am also grateful to the partner agencies who work with us so we can serve the communities of North Herts as a collective.
Last year, 21 new officers joined us, with a further nine starting this year. Some of them have transferred from other forces, so bring a wealth of skills and expertise with them.
Life still remains very different and we have had to be creative around how we work and how we engage with communities, but I’m pleased to say North Herts remains one of the highest performing areas within the county, both in terms of crime rates and positive outcomes.
New Chief Inspector joins Broxbourne
As chief inspector for Broxbourne, Frankie Westoby has overall responsibility for policing in the borough. She has a wide variety of experience in policing after joining Hertfordshire Constabulary from the Metropolitan Police Service.
Frankie began her policing career as a volunteer special constable with Greater Manchester Police then joined the Met in 1997 as a police constable. Frankie then trained to be a detective and rose through the detective ranks. Most of her service being borough based however she was also involved in national projects on mental health and public order.
She then worked at the National Police Coordination Centre where her diverse responsibilities included working on the national operational policing response to Brexit.
She said: “I’ve enjoyed my time so far as chief inspector for Broxbourne, it has been a welcome return to uniform.
“Of course, 2020 was a challenging year for all of us with the COVID-19 pandemic changing all of our ways of life and forcing us all to adapt to new ways of working. Despite the challenges, officers have continued to work so hard to keep our communities safe and our ethos of ‘not in our borough’ stands strongly.”
Your police force working for you
As well as your Safer Neighbourhood Team, there are many more policing teams working in this area, and across the county, to keep you safe.
Our “Intervention” teams respond to emergencies and reports of crime, missing people or other urgent incidents. There is also a detective team who investigate crimes including burglaries. Volunteer police officers from the Special Constabulary also provide support.
There is also a wide range of countywide specialist teams that work to investigate complex crimes, protect people and pursue offenders.
Collaborated teams such as the Bedfordshire, Cambridgeshire and Hertfordshire Road Policing Unit and Major Crime Unit work to keep our motorways safe and investigate the most serious crimes. We also work with partners including other police forces and law enforcement agencies to tackle cross-border crimes such as county drug lines and organised crime.
Protecting people from domestic abuse
The pandemic and associated restrictions have brought many challenges to individuals and families.
For people living with domestic abuse, it has been particularly difficult. Many were left feeling more isolated and vulnerable due to the measures. Early reports in lockdown also suggested that perpetrators may be using the restrictions to wield more control over their partners.
As a result we as a force stepped up our response to domestic abuse. Working with partner agencies, we jointly-launched a social media and advertising campaign to let people know that help and support were available despite the restrictions on daily life.
As well as investigating crimes, our specialist Domestic Abuse Investigation and Safeguarding Unit has helped many people get into safe accommodation or apply for injunctions that will protect them and their families.
If you or someone you know is experiencing domestic abuse, call 0300 790 6772* for advice and support.
Remember - domestic abuse isn’t just about violence. It can be psychological, sexual or financially controlling behaviour. There’s no need to suffer in silence.
* This number operates 9am to 5pm, Monday to Friday. Calls outside of these hours may be diverted to a national helpdesk.
How to contact us
For general enquiries or to report a crime after the event:
- Report online.
- Use our webchat service by clicking on the green button on this website.
- Call us on 101. (101 calls cost 15p per call but you can call 01707 354000 instead if your call plan includes free calls to 01 numbers).
In an emergency, always dial 999. An emergency is when:
- A crime is in progress or a suspect is nearby.
- Someone is injured, threatened or in immediate danger.
- There is a risk of injury or serious damage.
- You need immediate police assistance.
Your Safer Neighbourhood Team
Your Safer Neighbourhood Team is based at:
Cheshunt Police Station
To contact the team or to make an appointment to speak with them, please email them or call 101.
You can follow local police at:
Other useful local contacts
Protect your money
Fraudsters continue to target Hertfordshire residents and are becoming increasingly more sophisticated.
Find out how to spot a scam and protect yourself online and offline. If you think you have been the victim of fraud, report via Action Fraud (opens in a new window) or call 0300 123 2040.
We’re recruiting now
If you or someone you know would like to become a police officer, we’re now offering a new educational route into policing, called Policing Education Qualifications Framework (PEQF).
We’re also recruiting police community support officers (PCSOs) and voluntary roles including part-time special constables. Find out about all of our current vacancies.
PCC plans largest force in history of Hertfordshire
We all know that 2020 was different, difficult and challenging but the plan to build Hertfordshire’s largest ever police force remains on track.
Officer numbers in the county are already higher than a decade ago and are on course to increase to 2,314, the highest number ever, by early 2023. At the start of 2020 an overwhelming majority of residents told me they were happy to pay an average of £10-a-year more council tax to support the increase. I hope you are reassured that even after this increase, you continue to pay one of the lowest precept contributions for policing in England and Wales.
Due to the running of an effective and efficient constabulary, I have ensured that Hertfordshire is one of the few counties to maintain a dedicated local policing model. Each of our 10 districts has at least one fully-operational police station, complete with neighbourhood officers and emergency response teams. Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) has rated policing in Hertfordshire as ‘good’ across all areas including keeping people safe and reducing crime.
Wider work with partner agencies to reduce offending and to deliver on the public’s priorities has been conducted thanks to funding from my Criminal Justice Innovation Fund, Action Fund and Road Safety Fund.
My Community Safety and Criminal Justice Plan called “Everybody’s Business” is at the heart of what the constabulary and I do to maintain Hertfordshire as one of the safest counties in the country. I would encourage you all to read it on the PCC website (opens in a new window).
New officers coming to Broxbourne borough
New frontline officers are joining their colleagues at Cheshunt police station which serves the borough of Broxbourne.
The fully operational station includes Safer Neighbourhood officers, detectives and emergency response teams so they are close to the communities they serve.
I have ensured that members of the public can contact local officers by email to report a concern or a crime – contact details are in this newsletter. Or if you prefer, you can make an appointment to speak to them by emailing or calling 101.
Local priorities which we will tackle in the district include anti-social behaviour in parks by youths and challenging persistent anti-social driving in parts of the borough.
My office has also secured £618,000 in Home Office funding to pay for a new Safer Streets pilot project in two areas of Cheshunt.
Targeting burglary and vehicle offences, crime prevention measures are being installed on hundreds of homes, including new doors, locks and CCTV.
Fly tipping has increased during the pandemic, but I am pleased that Broxbourne Borough Council is signed up to my scheme, which has enabled those who have rubbish dumped on their land, to have it removed for free.
Shortly I will take delivery of two new speed-camera enabled Road Safety vans, which will be deployed to those areas where the community raises concerns about speeding.
David Lloyd - Police and Crime Commissioner for Hertfordshire
Dedicated service for every victim in Hertfordshire
In the unlikely event of becoming a victim of crime, it is important to know that you are entitled to support and services.
I am keen to ensure people are aware of their rights and entitlements, while remaining informed on each step of the journey in the aftermath of a crime.
For the past five years Hertfordshire’s Beacon victim care centre has been providing free and confidential advice to support adults and children who have been a victim of crime. They can provide practical and emotional support; advice and information; advocacy and restorative justice (the opportunity to communicate with the perpetrator if appropriate).
Two new specialist units have been created to assist victims of domestic abuse and those suffering from anti-social behaviour. Beacon already has the UK’s first dedicated Fraud Hub who contact every person in the county who has fallen victim to the crime.
Beacon’s services are available to all victims, including those who have chosen not to report the crime to the police.
The Beacon Helpline is open from Monday to Friday from 8am to 8pm and Saturday from 9am to 5pm.
Hertfordshire is a safe place to live and work, but should you ever become a victim of crime then the Beacon team is available to help you.
Contact the Police and Crime Commissioner for Hertfordshire
To contact the Commissioner or find out more about his work and his new Community Safety and Criminal Justice Plan, visit his website (opens in a new window) or email.
The Office of the Police and Crime Commissioner
Harpenden Police Station
15 Vaughan Road
Or call 01707 806100.
You can follow the Police and Crime Commissioner for Hertfordshire at: