Staying in touch during the pandemic
I lead a team of PCs and PCSOs called the Safer Neighbourhood Team.
We work to prevent crime and anti-social behaviour in this area.
We are based at Berkhamsted and Tring Police Stations but we also conduct regular patrols and hold socially-distanced surgeries or other events so that residents can continue to raise issues or concerns.
Read on to find out about more ways to stay in touch.
Sergeant Karen Mellor
How we are working to keep your neighbourhood safe
Throughout the year, your Safer Neighbourhood Team sets priorities for policing in this area.
These priorities are based on reports or feedback from the public. We then work with our partners, including the local council, to tackle these issues. These priorities are discussed and updated throughout the year at priority-setting events. We advertise these events regularly on social media and OWL.
Large groups gathering on Blackbirds Moor.
We increased both overt and covert patrols in response to large groups gathering on Blackbirds Moor during the first lockdown, moving people on when appropriate.
We liaised with partners to highlight the public space protection order which prohibits alcohol consumption in open spaces. We also created and distributed signage on nitrous oxide use after complaints about canisters being left on the moor. To date, we have seen a significant reduction in reports regarding this.
We carried out several enforcement operations on St Albans Road and Leighton Buzzard Road. They were highlighted as speeding hotspots by local residents during live webchats using the OWL system. Several new officers were trained to use the speed detection device and the volunteer Special Constabulary also helped with the operations. Reminder letters were sent to those recorded as exceeding the speed limit and several traffic offence reports were issued.
Nuisance cyclists in the town centre.
The public space protection order prohibits cycling in the town centre.
To enforce this and help educate the public, operations were run in partnership with Dacorum Borough Council in July, August and October. Cyclists caught breaching the order were issued with warning letters or fixed penalty notices.
We have seen a reduction in reports from the public about this issue.
echo - what matters most
You can use our community voice platform ‘echo’ to let us know what you think we should be prioritising in your area.
Your feedback will help towards shaping our local policing priorities, plans and campaigns.
OWL - Online Watch Link
Sign up to OWL to receive email updates from local police and Neighbourhood Watch officers about crime and anti-social behaviour in your area.
The updates are free and include relevant crime prevention advice.
A message from Chief Inspector Craig Flint
I became chief inspector for Dacorum in March 2020, and as such I have overall responsibility for policing in the borough.
Since becoming chief inspector here I have agreed local priorities for policing in our neighbourhoods, worked with key partner agencies and supported my teams as they tackle crime and anti-social behaviour.
Dacorum is a mixture of urban, market town and rural areas. With this comes often diverse expectations of policing. I am committed to reducing crime and creating an even safer borough for everyone. I am also passionate about local policing that is proactive and visible in our communities, and that uses a problem-solving approach. This means working with partner agencies and the public to prevent crime from occurring in the first place and challenging the root causes of anti-social behaviour and quality of life issues.
Team goes online to stay in touch
Online chat events have been used by the Safer Neighbourhood Team to maintain contact with residents when pandemic restrictions meant face-to-face beat surgeries were cancelled.
Officers used the OWL system to host the events over the past year so that the public could still
have their say on policing locally.
Residents were able to share with officers any issues they were experiencing with crime or anti-social
behaviour in their neighbourhoods.
Officers were able to maintain contact with their communities in uncertain times while ensuring they kept up to date with the latest issues in their areas.
The valuable information received via these engagement events enabled officers to target resources where they were needed most, and to set new policing priorities.
Before the summer holidays, they held an online chat with George Street Primary School in lieu of their usual Mini Police programme and the pupils really enjoyed engaging with the team virtually.
If you are not a member of OWL but would like to join, or find out more, visit OWL (opens in a new window). If you sign up, you will be notified of all future scheduled live chats with your local officers.
Your police force working for you
As well as your Safer Neighbourhood Team, there are many more policing teams working in this area, and across the county, to keep you safe.
Our “Intervention” teams respond to emergencies and reports of crime, missing people or other urgent incidents. There is also a detective team who investigate crimes including burglaries. Volunteer police officers from the Special Constabulary also provide support.
There is also a wide range of countywide specialist teams that work to investigate complex crimes, protect people and pursue offenders.
Collaborated teams such as the Bedfordshire, Cambridgeshire and Hertfordshire Road Policing Unit and Major Crime Unit work to keep our motorways safe and investigate the most serious crimes. We also work with partners including other police forces and law enforcement agencies to tackle cross-border crimes such as county drug lines and organised crime.
Protecting people from domestic abuse
The pandemic and associated restrictions have brought many challenges to individuals and families.
For people living with domestic abuse, it has been particularly difficult. Many were left feeling more isolated and vulnerable due to the measures. Early reports in lockdown also suggested that perpetrators may be using the restrictions to wield more control over their partners.
As a result we as a force stepped up our response to domestic abuse. Working with partner agencies, we jointly-launched a social media and advertising campaign to let people know that help and support were available despite the restrictions on daily life.
As well as investigating crimes, our specialist Domestic Abuse Investigation and Safeguarding Unit has helped many people get into safe accommodation or apply for injunctions that will protect them and their families.
If you or someone you know is experiencing domestic abuse, call 0300 790 6772* for advice and support.
Remember - domestic abuse isn’t just about violence. It can be psychological, sexual or financially controlling behaviour. There’s no need to suffer in silence.
* This number operates 9am to 5pm, Monday to Friday. Calls outside of these hours may be diverted to a national helpdesk.
How to contact us
For general enquiries or to report a crime after the event:
- Report online.
- Use our webchat service by clicking on the green button on this website.
- Call us on 101. (101 calls cost 15p per call but you can call 01707 354000 instead if your call plan includes free calls to 01 numbers).
In an emergency, always dial 999. An emergency is when:
- A crime is in progress or a suspect is nearby.
- Someone is injured, threatened or in immediate danger.
- There is a risk of injury or serious damage.
- You need immediate police assistance.
Your Safer Neighbourhood Team
Your Safer Neighbourhood Team is based at:
Hemel Hempstead Police Station
To contact the team or to make an appointment to speak with them, please email them or call 101.
You can follow local police at:
Other useful local contacts
Protect your money
Fraudsters continue to target Hertfordshire residents and are becoming increasingly more sophisticated.
Find out how to spot a scam and protect yourself online and offline. If you think you have been the victim of fraud, report via Action Fraud (opens in a new window) or call 0300 123 2040.
We’re recruiting now
If you or someone you know would like to become a police officer, we’re now offering a new educational route into policing, called Policing Education Qualifications Framework (PEQF).
We’re also recruiting police community support officers (PCSOs) and voluntary roles including part-time special constables. Find out about all of our current vacancies.
PCC plans largest force in history of Hertfordshire
We all know that 2020 was different, difficult and challenging but the plan to build Hertfordshire’s largest ever police force remains on track.
Officer numbers in the county are already higher than a decade ago and are on course to increase to 2,314, the highest number ever, by early 2023. At the start of 2020 an overwhelming majority of residents told me they were happy to pay an average of £10-a-year more council tax to support the increase. I hope you are reassured that even after this increase, you continue to pay one of the lowest precept contributions for policing in England and Wales.
Due to the running of an effective and efficient constabulary, I have ensured that Hertfordshire is one of the few counties to maintain a dedicated local policing model. Each of our 10 districts has at least one fully-operational police station, complete with neighbourhood officers and emergency response teams. Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) has rated policing in Hertfordshire as ‘good’ across all areas including keeping people safe and reducing crime.
Wider work with partner agencies to reduce offending and to deliver on the public’s priorities has been conducted thanks to funding from my Criminal Justice Innovation Fund, Action Fund and Road Safety Fund.
My Community Safety and Criminal Justice Plan called “Everybody’s Business” is at the heart of what the constabulary and I do to maintain Hertfordshire as one of the safest counties in the country. I would encourage you all to read it on the PCC website (opens in a new window).
New officers for police stations across Dacorum
was pleased to attend the official reopening of Hemel Hempstead police station in 2020, after approving a £2.5 million modernisation to make it fit for purpose for the next 50 years.
There are also operational police stations in Berkhamsted and Tring enabling neighbourhood teams to be even closer to their communities. I have ensured that members of the public can contact local
officers by email to report a concern or a crime – contact details are in this newsletter. Or if you prefer, you can make an appointment to speak to them by emailing or calling 101.
Local policing priorities include tackling anti-social behaviour, which has seen more resources put into the Safer Neighbourhood Teams. There has also been an increase in targeted stop and searches to address drugs and youth violence.
I awarded an emergency COVID-19 grant to the South Hill Centre in Hemel Hempstead for a support coordinator for families affected by domestic abuse during lockdown.
Fly tipping has increased in rural areas during the pandemic, but I am pleased that Dacorum Borough Council is signed up to my scheme, which enables those who have rubbish dumped on their land, to have it removed for free.
A local policing priority which we will continue to tackle is speeding vehicles in rural villages. Recently my Road Safety Fund awarded a £75,000 grant for measures in Aldbury, plus additional money for projects in Northchurch and Chipperfield. This year I will take delivery of two new speed-camera enabled road safety vans, which will be deployed to those areas where the community raises
David Lloyd - Police and Crime Commissioner for Hertfordshire
Dedicated service for every victim in Hertfordshire
In the unlikely event of becoming a victim of crime, it is important to know that you are entitled to support and services.
I am keen to ensure people are aware of their rights and entitlements, while remaining informed on each step of the journey in the aftermath of a crime.
For the past five years Hertfordshire’s Beacon victim care centre has been providing free and confidential advice to support adults and children who have been a victim of crime. They can provide practical and emotional support; advice and information; advocacy and restorative justice (the opportunity to communicate with the perpetrator if appropriate).
Two new specialist units have been created to assist victims of domestic abuse and those suffering from anti-social behaviour. Beacon already has the UK’s first dedicated Fraud Hub who contact every person in the county who has fallen victim to the crime.
Beacon’s services are available to all victims, including those who have chosen not to report the crime to the police.
The Beacon Helpline is open from Monday to Friday from 8am to 8pm and Saturday from 9am to 5pm.
Hertfordshire is a safe place to live and work, but should you ever become a victim of crime then the Beacon team is available to help you.
Contact the Police and Crime Commissioner for Hertfordshire
To contact the Commissioner or find out more about his work and his new Community Safety and Criminal Justice Plan, visit his website (opens in a new window) or email.
The Office of the Police and Crime Commissioner
Harpenden Police Station
15 Vaughan Road
Or call 01707 806100.
You can follow the Police and Crime Commissioner for Hertfordshire at: