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Hertford - Safer Neighbourhood newsletter - winter 2020/2021

Staying in touch during the pandemic

I lead a team of PCs and PCSOs called the Safer Neighbourhood Team.Sergeant Lisa Perks

We work to prevent crime and anti-social behaviour in this area.

We are based at Hertford Police Station but we also conduct regular patrols and hold socially-distanced surgeries or other events so that residents can continue to raise issues or concerns.

Read on to find out about more ways to stay in touch.

Sergeant Lisa Perks

 How we are working to keep your neighbourhood safe

Safer neighbourhoods: reducing crime, catching criminals and keeping people safe

Throughout the year, your Safer Neighbourhood Team sets priorities for policing in this area.

These priorities are based on reports or feedback from the public. We then work with our partners, including the local council, to tackle these issues. These priorities are discussed and updated throughout the year at priority-setting events. We advertise these events regularly on social media and OWL.

You said:PCSO Mandy Read conducting a knife sweep in Foxholes, Hertford, as part of a recent Op Sceptre event to help tackle knife crime

Tackle robberies in Hartham Common at night.

We did:

We conducted high visibility patrols in the area at night, alongside frequent sweeps for any knives or weapons which may have been hidden. Offenders were arrested and given notices prohibiting them from entering Hertford.

You said:

Tackle anti-social behaviour in Sele Farm – the Norwood Close area in particular.

We did:

We issued criminal behaviour orders to residents who had been identified as persistently causing problems. The orders set out strict conditions the subject must abide by and any breaches will lead to arrest. Warrants were carried out at properties suspected of being linked to drugs and patrols of
the area have been increased. We have also worked alongside our partners in housing associations to tackle these issues and a closure order was granted for a property in Norwood Close. This order prevented anyone from entering the address for three months. We are continuing to engage with residents regularly to address any issues or concerns.

You said:

Tackle violence, disorder and anti-social behaviour linked to the night time economy.

We did:

We worked with PubWatch to ban persistent offenders from licensed premises. We also worked with all major venues to get ID scanners installed.

Best practice was shared with security firms who work at premises in the town and police patrols increased on Friday and Saturday evenings.

echo - what matters most

echo: What matters most

You can use our community voice platform ‘echo’ to let us know what you think we should be prioritising in your area.

Your feedback will help towards shaping our local policing priorities, plans and campaigns.

OWL - Online Watch Link

OWL: Online Watch Link

Sign up to OWL to receive email updates from local police and Neighbourhood Watch officers about crime and anti-social behaviour in your area.

The updates are free and include relevant crime prevention advice.

A message from Chief Inspector Stuart Orton

I am sure you’ll agree that 2020 was a challenging year for everyone.Chief Inspector Stuart Orton

Despite this, my officers have worked hard to reduce crime, catch criminals and keep people safe across East Herts – something they continue to do 24 hours a day, seven days a week.

We also continue to work closely with our local partners, to achieve positive and lasting outcomes.
Your feedback has enabled us to focus on the areas and issues you feel most strongly about and I would like to thank members of the public for playing an active role in keeping their communities safe. I would urge residents to keep telling us what matters most to them, by using echo. You can keep up to date with what we’re doing by following us on social media.

 Stolen bikes reunited with owners

Locating stolen plant machinery, catching criminals in the act and rescuing drivers from floods are just some of the many things your local officers have been involved in throughout 2020.As a result of feedback from the public, officers have conducted speed checks in areas flagged as hotspots, including here in Mead Road

The team are out and about, day and night, doing all they can to help keep the rural community safe.
This includes visits to farms and local businesses to provide up to date crime prevention advice and to speak to them about any issues or concerns they may have. Building and maintaining these relationships also helps to ensure we have extra eyes and ears to assist us.

During their recent patrols, officers have also dealt with nuisance off-road bikers by issuing warning notices. They arrested two people on suspicion of stealing metal from a building site in Much Hadham and arrested a driver after coming across a drug deal in Walkern.

The restrictions around COVID-19 have prevented the team from conducting as many face to face engagement events as they would have liked to this year. However, they have stayed in touch with residents using OWL (opens in a new window) and social media. Regular events will resume as soon as possible.

Your police force working for you

As well as your Safer Neighbourhood Team, there are many more policing teams working in this area, and across the county, to keep you safe.

Our “Intervention” teams respond to emergencies and reports of crime, missing people or other urgent incidents. There is also a detective team who investigate crimes including burglaries.  Volunteer police officers from the Special Constabulary also provide support.

There is also a wide range of countywide specialist teams that work to investigate complex crimes, protect people and pursue offenders.

Collaborated teams such as the Bedfordshire, Cambridgeshire and Hertfordshire Road Policing Unit and Major Crime Unit work to keep our motorways safe and investigate the most serious crimes. We also work with partners including other police forces and law enforcement agencies to tackle cross-border crimes such as county drug lines and organised crime.

Protecting people from domestic abuse

The pandemic and associated restrictions have brought many challenges to individuals and families.  If home isn't safe, we're here to help.  If you or someone you know is experiencing domestic abuse, call 0300 790 6772* for advice and support.  *In an emergency, always call 999.  If you are afraid to speak, call 999 from a mobile and press 5, 5.  For mo

For people living with domestic abuse, it has been particularly difficult. Many were left feeling more isolated and vulnerable due to the measures. Early reports in lockdown also suggested that perpetrators may be using the restrictions to wield more control over their partners.

As a result we as a force stepped up our response to domestic abuse.  Working with partner agencies, we jointly-launched a social media and advertising campaign to let people know that help and support were available despite the restrictions on daily life.

As well as investigating crimes, our specialist Domestic Abuse Investigation and Safeguarding Unit has helped many people get into safe accommodation or apply for injunctions that will protect them and their families.

If you or someone you know is experiencing domestic abuse, call 0300 790 6772* for advice and support.

Remember - domestic abuse isn’t just about violence. It can be psychological, sexual or financially controlling behaviour. There’s no need to suffer in silence.

*  This number operates 9am to 5pm, Monday to Friday.  Calls outside of these hours may be diverted to a national helpdesk.

How to contact us


For general enquiries or to report a crime after the event:

  • Report online.
  • Use our webchat service by clicking on the green button on this website.
  • Call us on 101. (101 calls cost 15p per call but you can call 01707 354000 instead if your call plan includes free calls to 01 numbers).


In an emergency,  always dial 999. An emergency is when:

  • A crime is in progress or a suspect is nearby.
  • Someone is injured, threatened or in immediate danger.
  • There is a risk of injury or serious damage.
  • You need immediate police assistance.

Your Safer Neighbourhood Team 

 Hertford Police Station

Your Safer Neighbourhood Team is based at:Hertfordshire Constabulary: Prevention First

Hertford Police Station
Hale Road
SG13 8FL


To contact the team or to make an appointment to speak with them, please email them or call 101.

Social media

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You can follow local police at:

Other useful local contacts

Protect your money

Action Fraud: National Fraud and Cyber Crime Reporting Centre

Fraudsters continue to target Hertfordshire residents and are becoming increasingly more sophisticated.

Find out how to spot a scam and protect yourself online and offline. If you think you have been the victim of fraud, report via Action Fraud (opens in a new window) or call 0300 123 2040.

We’re recruiting now

If you or someone you know would like to become a police officer, we’re now offering a new educational route into policing, called Policing Education Qualifications Framework (PEQF).

We’re also recruiting police community support officers (PCSOs) and voluntary roles including part-time special constables. Find out about all of our current vacancies.

PCC plans largest force in history of Hertfordshire

Police and Crime Commissioner for Hertfordshire, David Lloyd

We all know that 2020 was different, difficult and challenging but the plan to build Hertfordshire’s largest ever police force remains on track.Police and Crime Commissioner for Hertfordshire, David Lloyd

Officer numbers in the county are already higher than a decade ago and are on course to increase to 2,314, the highest number ever, by early 2023. At the start of 2020 an overwhelming majority of residents told me they were happy to pay an average of £10-a-year more council tax to support the increase. I hope you are reassured that even after this increase, you continue to pay one of the lowest precept contributions for policing in England and Wales.

Due to the running of an effective and efficient constabulary, I have ensured that Hertfordshire is one of the few counties to maintain a dedicated local policing model. Each of our 10 districts has at least one fully-operational police station, complete with neighbourhood officers and emergency response teams. Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) has rated policing in Hertfordshire as ‘good’ across all areas including keeping people safe and reducing crime.

Wider work with partner agencies to reduce offending and to deliver on the public’s priorities has been conducted thanks to funding from my Criminal Justice Innovation Fund, Action Fund and Road Safety Fund.

My Community Safety and Criminal Justice Plan called “Everybody’s Business” is at the heart of what the constabulary and I do to maintain Hertfordshire as one of the safest counties in the country. I would encourage you all to read it on the PCC website (opens in a new window).

New officers for police stations across East Herts

As the county’s largest district East Herts brings challenges in terms of rural crime, as well as that associated with the busy night time economies of the larger towns.Police and Crime Commissioner for Hertfordshire, David Lloyd

Extra officers are being posted to stations in Hertford, Bishop’s Stortford and Buntingford, plus the imminent new base in Ware.

I have ensured that members of the public can contact local officers by email to report a concern or a crime – contact details are in this newsletter. Or if you prefer you can visit them at the police station – just call 101 and make an appointment.

We will continue to tackle is speeding vehicles in rural villages.  Recently, my Road Safety Fund awarded grants for projects in Bayford, Hunsdon and Little Hadham. This year I will take delivery of two new speed camera-enabled road safety vans, which will be deployed to those areas where the community raises concerns.

My Action Fund also financed a diversionary programme in Bishop’s Stortford, in particular to focus on reducing anti-social behaviour leading up to Halloween. I also awarded an emergency COVID-19 grant to the charity Future Living in Hertford to pay for counselling for those affected by domestic abuse during lockdown.

Fly tipping has increased in rural areas during the pandemic. But I am pleased four sites in East Herts have had illegally dumped rubbish removed for free under my pilot scheme.

David Lloyd - Police and Crime Commissioner for Hertfordshire

Dedicated service for every victim in Hertfordshire

Beacon: Hertfordshire victim centre

In the unlikely event of becoming a victim of crime, it is important to know that you are entitled to support and services.

I am keen to ensure people are aware of their rights and entitlements, while remaining informed on each step of the journey in the aftermath of a crime.

For the past five years Hertfordshire’s Beacon victim care centre has been providing free and confidential advice to support adults and children who have been a victim of crime. They can provide practical and emotional support; advice and information; advocacy and restorative justice (the opportunity to communicate with the perpetrator if appropriate).

Two new specialist units have been created to assist victims of domestic abuse and those suffering from anti-social behaviour. Beacon already has the UK’s first dedicated Fraud Hub who contact every person in the county who has fallen victim to the crime.

Beacon’s services are available to all victims, including those who have chosen not to report the crime to the police. 

The Beacon Helpline is open from Monday to Friday from 8am to 8pm and Saturday from 9am to 5pm.


Hertfordshire is a safe place to live and work, but should you ever become a victim of crime then the Beacon team is available to help you. 

Contact the Police and Crime Commissioner for Hertfordshire

Police and Crime Commissioner for Hertfordshire, David Lloyd

To contact the Commissioner or find out more about his work and his new Community Safety and Criminal Justice Plan, visit his website (opens in a new window) or email.

Write to:

The Office of the Police and Crime Commissioner
Harpenden Police Station
15 Vaughan Road

Or call 01707 806100.

Social media

Facebook logo - click the image to visit the page  Twitter logo - click the image to visit the page  Instagram logo - click the image to visit the page

You can follow the Police and Crime Commissioner for Hertfordshire at:

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