Staying in touch during the pandemic
I lead a team of PCs and PCSOs called the Safer Neighbourhood Team.
We work to prevent crime and anti-social behaviour in this area.
We are based at Hertford Police Station but we also conduct regular patrols and hold socially-distanced surgeries or other events so that residents can continue to raise issues or concerns.
Read on to find out about more ways to stay in touch.
Sergeant Tom Prior
How we are working to keep your neighbourhood safe
Throughout the year, your Safer Neighbourhood Team sets priorities for policing in this area.
These priorities are based on reports or feedback from the public. We then work with our partners, including the local council, to tackle these issues. These priorities are discussed and updated throughout the year at priority-setting events. We advertise these events regularly on social media and OWL.
Tackle nuisance off-road biking and drug dealing in Beacon Park.
We held an engagement event to enable residents to discuss their concerns with local officers. We carried out additional patrols in the area and utilised the quad bike to conduct off-road patrols. New signage has been installed to deter nuisance riders and two people have been issued with warnings for nuisance riding. If caught again, their bikes can be seized.
Reduce anti-social behaviour in Lady Margaret Gardens.
We held an engagement event to enable residents to discuss their concerns with local officers. We worked with East Herts Council to remove benches, to deter people from loitering. New signage has been introduced and daily patrols are continuing.
Tackle drug crime in the Folly Estate, Stanstead Abbotts.
We held an engagement event to enable residents to discuss their concerns with local officers. We worked with the council to trim back trees and hedges, to make the area less secluded and we have increased patrols. We have also secured a closure order on a property associated with county lines drug dealing.
Reduce alcohol related disorder in Ware High Street.
We increased night time economy patrols and worked with licensed premises to help reduce incidents. We have also sought prosecution against those found to be breaching licensing legislation.
echo - what matters most
You can use our community voice platform ‘echo’ to let us know what you think we should be prioritising in your area.
Your feedback will help towards shaping our local policing priorities, plans and campaigns.
OWL - Online Watch Link
Sign up to OWL to receive email updates from local police and Neighbourhood Watch officers about crime and anti-social behaviour in your area.
The updates are free and include relevant crime prevention advice.
A message from Chief Inspector Stuart Orton
I am sure you’ll agree that 2020 was a challenging year for everyone.
Despite this, my officers have worked hard to reduce crime, catch criminals and keep people safe across East Herts – something they continue to do 24 hours a day, seven days a week.
We also continue to work closely with our local partners, to achieve positive and lasting outcomes.
Your feedback has enabled us to focus on the areas and issues you feel most strongly about and I would like to thank members of the public for playing an active role in keeping their communities safe. I would urge residents to keep telling us what matters most to them, by using echo. You can keep up to date with what we’re doing by following us on social media.
New police office for Ware
A new police office is due to open in Ware. The lease has been signed and work was about to get under way on the new premises in Tudor Square, where local Safer Neighbourhood Team officers will soon be based.
The new hub has been funded by the Office for the Police and Crime Commissioner. While it will not have a public front desk, it will however mean an even stronger policing presence in the town. Officers will be able to respond even more quickly to local issues or concerns.
Residents are able to engage with their local policing team in a variety of ways, including through face to face engagement events, details of which are advertised on social media, by regular updates through the Online Watch Link (OWL) messaging system and through the ‘echo’ feedback service (details on page one).
Neighbourhood Inspector Chris Hunt said: “This new office has been in the planning stages for a while now and we’re really pleased that it will soon be up and running. We understand that residents want a local policing presence in the heart of their community, so it was important that we delivered this.”
Your police force working for you
As well as your Safer Neighbourhood Team, there are many more policing teams working in this area, and across the county, to keep you safe.
Our “Intervention” teams respond to emergencies and reports of crime, missing people or other urgent incidents. There is also a detective team who investigate crimes including burglaries. Volunteer police officers from the Special Constabulary also provide support.
There is also a wide range of countywide specialist teams that work to investigate complex crimes, protect people and pursue offenders.
Collaborated teams such as the Bedfordshire, Cambridgeshire and Hertfordshire Road Policing Unit and Major Crime Unit work to keep our motorways safe and investigate the most serious crimes. We also work with partners including other police forces and law enforcement agencies to tackle cross-border crimes such as county drug lines and organised crime.
Protecting people from domestic abuse
The pandemic and associated restrictions have brought many challenges to individuals and families.
For people living with domestic abuse, it has been particularly difficult. Many were left feeling more isolated and vulnerable due to the measures. Early reports in lockdown also suggested that perpetrators may be using the restrictions to wield more control over their partners.
As a result we as a force stepped up our response to domestic abuse. Working with partner agencies, we jointly-launched a social media and advertising campaign to let people know that help and support were available despite the restrictions on daily life.
As well as investigating crimes, our specialist Domestic Abuse Investigation and Safeguarding Unit has helped many people get into safe accommodation or apply for injunctions that will protect them and their families.
If you or someone you know is experiencing domestic abuse, call 0300 790 6772* for advice and support.
Remember - domestic abuse isn’t just about violence. It can be psychological, sexual or financially controlling behaviour. There’s no need to suffer in silence.
* This number operates 9am to 5pm, Monday to Friday. Calls outside of these hours may be diverted to a national helpdesk.
How to contact us
For general enquiries or to report a crime after the event:
- Report online.
- Use our webchat service by clicking on the green button on this website.
- Call us on 101. (101 calls cost 15p per call but you can call 01707 354000 instead if your call plan includes free calls to 01 numbers).
In an emergency, always dial 999. An emergency is when:
- A crime is in progress or a suspect is nearby.
- Someone is injured, threatened or in immediate danger.
- There is a risk of injury or serious damage.
- You need immediate police assistance.
Your Safer Neighbourhood Team
Your Safer Neighbourhood Team is based at:
Hertford Police Station
To contact the team or to make an appointment to speak with them, please email them or call 101.
You can follow local police at:
Other useful local contacts
Protect your money
Fraudsters continue to target Hertfordshire residents and are becoming increasingly more sophisticated.
Find out how to spot a scam and protect yourself online and offline. If you think you have been the victim of fraud, report via Action Fraud (opens in a new window) or call 0300 123 2040.
We’re recruiting now
If you or someone you know would like to become a police officer, we’re now offering a new educational route into policing, called Policing Education Qualifications Framework (PEQF).
We’re also recruiting police community support officers (PCSOs) and voluntary roles including part-time special constables. Find out about all of our current vacancies.
PCC plans largest force in history of Hertfordshire
We all know that 2020 was different, difficult and challenging but the plan to build Hertfordshire’s largest ever police force remains on track.
Officer numbers in the county are already higher than a decade ago and are on course to increase to 2,314, the highest number ever, by early 2023. At the start of 2020 an overwhelming majority of residents told me they were happy to pay an average of £10-a-year more council tax to support the increase. I hope you are reassured that even after this increase, you continue to pay one of the lowest precept contributions for policing in England and Wales.
Due to the running of an effective and efficient constabulary, I have ensured that Hertfordshire is one of the few counties to maintain a dedicated local policing model. Each of our 10 districts has at least one fully-operational police station, complete with neighbourhood officers and emergency response teams. Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) has rated policing in Hertfordshire as ‘good’ across all areas including keeping people safe and reducing crime.
Wider work with partner agencies to reduce offending and to deliver on the public’s priorities has been conducted thanks to funding from my Criminal Justice Innovation Fund, Action Fund and Road Safety Fund.
My Community Safety and Criminal Justice Plan called “Everybody’s Business” is at the heart of what the constabulary and I do to maintain Hertfordshire as one of the safest counties in the country. I would encourage you all to read it on the PCC website (opens in a new window).
New officers for police stations across East Herts
As the county’s largest district East Herts brings challenges in terms of rural crime, as well as that associated with the busy night time economies of the larger towns.
Extra officers are being posted to stations in Hertford, Bishop’s Stortford and Buntingford, plus the imminent new base in Ware.
I have ensured that members of the public can contact local officers by email to report a concern or a crime – contact details are in this newsletter. Or if you prefer you can visit them at the police station – just call 101 and make an appointment.
We will continue to tackle is speeding vehicles in rural villages. Recently, my Road Safety Fund awarded grants for projects in Bayford, Hunsdon and Little Hadham. This year I will take delivery of two new speed camera-enabled road safety vans, which will be deployed to those areas where the community raises concerns.
My Action Fund also financed a diversionary programme in Bishop’s Stortford, in particular to focus on reducing anti-social behaviour leading up to Halloween. I also awarded an emergency COVID-19 grant to the charity Future Living in Hertford to pay for counselling for those affected by domestic abuse during lockdown.
Fly tipping has increased in rural areas during the pandemic. But I am pleased four sites in East Herts have had illegally dumped rubbish removed for free under my pilot scheme.
David Lloyd - Police and Crime Commissioner for Hertfordshire
Dedicated service for every victim in Hertfordshire
In the unlikely event of becoming a victim of crime, it is important to know that you are entitled to support and services.
I am keen to ensure people are aware of their rights and entitlements, while remaining informed on each step of the journey in the aftermath of a crime.
For the past five years Hertfordshire’s Beacon victim care centre has been providing free and confidential advice to support adults and children who have been a victim of crime. They can provide practical and emotional support; advice and information; advocacy and restorative justice (the opportunity to communicate with the perpetrator if appropriate).
Two new specialist units have been created to assist victims of domestic abuse and those suffering from anti-social behaviour. Beacon already has the UK’s first dedicated Fraud Hub who contact every person in the county who has fallen victim to the crime.
Beacon’s services are available to all victims, including those who have chosen not to report the crime to the police.
The Beacon Helpline is open from Monday to Friday from 8am to 8pm and Saturday from 9am to 5pm.
Hertfordshire is a safe place to live and work, but should you ever become a victim of crime then the Beacon team is available to help you.
Contact the Police and Crime Commissioner for Hertfordshire
To contact the Commissioner or find out more about his work and his new Community Safety and Criminal Justice Plan, visit his website (opens in a new window) or email.
The Office of the Police and Crime Commissioner
Harpenden Police Station
15 Vaughan Road
Or call 01707 806100.
You can follow the Police and Crime Commissioner for Hertfordshire at: