Staying in touch during the pandemic
I lead a team of PCs and PCSOs called the Safer Neighbourhood Team.
We work to prevent crime and anti-social behaviour in this area.
We are based at Stevenage Police Station but we also conduct regular patrols and hold socially-distanced surgeries or other events so that residents can continue to raise issues or concerns.
Read on to find out about more ways to stay in touch.
Sergeant Duncan Hall
How we are working to keep your neighbourhood safe
Throughout the year, your Safer Neighbourhood Team sets priorities for policing in this area.
These priorities are based on reports or feedback from the public. We then work with our partners, including the local council, to tackle these issues. These priorities are discussed and updated throughout the year at priority-setting events. We advertise these events regularly on social media and OWL.
Anti-social driving and speeding along Martins Way and Gunnels Wood Road.
Many residents have reported that they see drivers racing and intimidating other motorists on these roads.
The noise from loud exhausts has also been raised as a nuisance, disturbing those who live along these roads.
We have been liaising with local residents and carrying out regular speeding enforcement operations to catch and take action against offenders.
Pedal cycle thefts.
This is an ongoing problem across the town with even bicycles owned by NHS staff being stolen from outside the Lister Hospital. This has caused much anger in the local community, with some stepping in to offer replacement bikes.
To tackle this issue, we have dedicated plain clothes officers conducting patrols in hot spot areas and we are also using special trap bikes to catch thieves.
Volunteer Special Constables have been assisting us with the undercover patrols and have been involved in the arrest of two bike thieves, who had been targeting the Lister Hospital.
Our final priority is to continue policing the pandemic restrictions locally. Our approach is to engage the public, explain the rules and encourage people to follow them. But if necessary we will also use enforcement powers, including fines for blatant breaches. We recognise that this has been a very difficult time for everyone, but the restrictions are in place to help save lives.
echo - what matters most
You can use our community voice platform ‘echo’ to let us know what you think we should be prioritising in your area.
Your feedback will help towards shaping our local policing priorities, plans and campaigns.
OWL - Online Watch Link
Sign up to OWL to receive email updates from local police and Neighbourhood Watch officers about crime and anti-social behaviour in your area.
The updates are free and include relevant crime prevention advice.
A message from Chief Inspector Simon Tabert
I am the chief inspector for Stevenage and as such responsible for policing in the town.
2020 was a strange year, and I can see from many of the responses to our posts on social media that the public have clear views about what we should be doing. They don’t always agree with what we are trying to achieve. So I welcome this opportunity to reassure you all that your police officers in Stevenage are committed, dedicated and diligent officers. They work hard to support victims and people in crisis, as well as investigate crime and catch criminals. We work closely with Stevenage Borough Council and other agencies to understand what communities want us to do.
We have regular public meetings where in more normal times you can come along and have your say, and your neighbourhood officers are visible in the community and easily contactable. You can call us, report things online, or by email, and you can text us using echo.
It’s quite hard to capture everything that we do in just a few words, but my teams are out there 24/7 in often difficult circumstances, doing their best for you.
Officers pitch in over festive period
Christmas 2020 was a certainly different from usual, not least for those who had to spend the festive period in the Lister Hospital. But that did not stop officers and staff at Stevenage Police Station making it fun and enjoyable as possible for patients.
Due to the pandemic, children were not able to play with the shared toys provided by the hospital. To help out, police officers and staff collected and donated hundreds of gifts so each youngster had their own toys to play with. They also collected and donated gifts for elderly patients as well.
But the good will did not stop there. Following a call for help from colleagues at Stevenage Borough Council, officers also lent a hand packing food parcels for distribution to vulnerable local residents and families in need. They helped pack over a 3,000 items, creating more than 180 food hampers, which were distributed throughout December.
“Many of the items had been donated by local residents,” said PC Nicky Lewis. “There is an amazing community spirit in Stevenage, particularly during the festive period, and it was lovely to be a part of it.”
Your police force working for you
As well as your Safer Neighbourhood Team, there are many more policing teams working in this area, and across the county, to keep you safe.
Our “Intervention” teams respond to emergencies and reports of crime, missing people or other urgent incidents. There is also a detective team who investigate crimes including burglaries. Volunteer police officers from the Special Constabulary also provide support.
There is also a wide range of countywide specialist teams that work to investigate complex crimes, protect people and pursue offenders.
Collaborated teams such as the Bedfordshire, Cambridgeshire and Hertfordshire Road Policing Unit and Major Crime Unit work to keep our motorways safe and investigate the most serious crimes. We also work with partners including other police forces and law enforcement agencies to tackle cross-border crimes such as county drug lines and organised crime.
Protecting people from domestic abuse
The pandemic and associated restrictions have brought many challenges to individuals and families.
For people living with domestic abuse, it has been particularly difficult. Many were left feeling more isolated and vulnerable due to the measures. Early reports in lockdown also suggested that perpetrators may be using the restrictions to wield more control over their partners.
As a result we as a force stepped up our response to domestic abuse. Working with partner agencies, we jointly-launched a social media and advertising campaign to let people know that help and support were available despite the restrictions on daily life.
As well as investigating crimes, our specialist Domestic Abuse Investigation and Safeguarding Unit has helped many people get into safe accommodation or apply for injunctions that will protect them and their families.
If you or someone you know is experiencing domestic abuse, call 0300 790 6772* for advice and support.
Remember - domestic abuse isn’t just about violence. It can be psychological, sexual or financially controlling behaviour. There’s no need to suffer in silence.
* This number operates 9am to 5pm, Monday to Friday. Calls outside of these hours may be diverted to a national helpdesk.
How to contact us
For general enquiries or to report a crime after the event:
- Report online.
- Use our webchat service by clicking on the green button on this website.
- Call us on 101. (101 calls cost 15p per call but you can call 01707 354000 instead if your call plan includes free calls to 01 numbers).
In an emergency, always dial 999. An emergency is when:
- A crime is in progress or a suspect is nearby.
- Someone is injured, threatened or in immediate danger.
- There is a risk of injury or serious damage.
- You need immediate police assistance.
Your Safer Neighbourhood Team
Your Safer Neighbourhood Team is based at:
Stevenage Police Station
To contact the team or to make an appointment to speak with them, please email them or call 101.
You can follow local police at:
Other useful local contacts
Protect your money
Fraudsters continue to target Hertfordshire residents and are becoming increasingly more sophisticated.
Find out how to spot a scam and protect yourself online and offline. If you think you have been the victim of fraud, report via Action Fraud (opens in a new window) or call 0300 123 2040.
We’re recruiting now
If you or someone you know would like to become a police officer, we’re now offering a new educational route into policing, called Policing Education Qualifications Framework (PEQF).
We’re also recruiting police community support officers (PCSOs) and voluntary roles including part-time special constables. Find out about all of our current vacancies.
PCC plans largest force in history of Hertfordshire
We all know that 2020 was different, difficult and challenging but the plan to build Hertfordshire’s largest ever police force remains on track.
Officer numbers in the county are already higher than a decade ago and are on course to increase to 2,314, the highest number ever, by early 2023. At the start of 2020 an overwhelming majority of residents told me they were happy to pay an average of £10-a-year more council tax to support the increase. I hope you are reassured that even after this increase, you continue to pay one of the lowest precept contributions for policing in England and Wales.
Due to the running of an effective and efficient constabulary, I have ensured that Hertfordshire is one of the few counties to maintain a dedicated local policing model. Each of our 10 districts has at least one fully-operational police station, complete with neighbourhood officers and emergency response teams. Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) has rated policing in Hertfordshire as ‘good’ across all areas including keeping people safe and reducing crime.
Wider work with partner agencies to reduce offending and to deliver on the public’s priorities has been conducted thanks to funding from my Criminal Justice Innovation Fund, Action Fund and Road Safety Fund.
My Community Safety and Criminal Justice Plan called “Everybody’s Business” is at the heart of what the constabulary and I do to maintain Hertfordshire as one of the safest counties in the country. I would encourage you all to read it on the PCC website (opens in a new window).
Extra officers coming to Stevenage
New frontline officers are joining their colleagues at Stevenage Police Station, which is one of the largest stations in the county, with a front counter that is open seven days a week and a custody suite.
The fully operational station includes local neighbourhood officers, detectives and emergency response teams, so they are close to the communities they serve.
I have ensured that members of the public can contact local officers by email to report a concern or a crime – contact details are in this newsletter. Or if you prefer, you can make an appointment to speak to them by emailing or calling 101.
Local priorities in the district include anti-social behaviour, youths causing crime and disruption.
Stevenage has highest use of stop and search in the county and officers have my full backing to use their powers following an intelligence-led practice. This is monitored by a scrutiny panel, run by my office, which examines how the tactic is being used.
Fly tipping has increased during the pandemic, but I am pleased that Stevenage Borough Council is signed up to my scheme, which has enabled those who have rubbish dumped on their land, to have it removed for free.
Shortly I will take delivery of two new speed-camera enabled road safety vans, which will be deployed to those areas where the community raises concerns about speeding.
David Lloyd - Police and Crime Commissioner for Hertfordshire
Dedicated service for every victim in Hertfordshire
In the unlikely event of becoming a victim of crime, it is important to know that you are entitled to support and services.
I am keen to ensure people are aware of their rights and entitlements, while remaining informed on each step of the journey in the aftermath of a crime.
For the past five years Hertfordshire’s Beacon victim care centre has been providing free and confidential advice to support adults and children who have been a victim of crime. They can provide practical and emotional support; advice and information; advocacy and restorative justice (the opportunity to communicate with the perpetrator if appropriate).
Two new specialist units have been created to assist victims of domestic abuse and those suffering from anti-social behaviour. Beacon already has the UK’s first dedicated Fraud Hub who contact every person in the county who has fallen victim to the crime.
Beacon’s services are available to all victims, including those who have chosen not to report the crime to the police.
The Beacon Helpline is open from Monday to Friday from 8am to 8pm and Saturday from 9am to 5pm.
Hertfordshire is a safe place to live and work, but should you ever become a victim of crime then the Beacon team is available to help you.
Contact the Police and Crime Commissioner for Hertfordshire
To contact the Commissioner or find out more about his work and his new Community Safety and Criminal Justice Plan, visit his website (opens in a new window) or email.
The Office of the Police and Crime Commissioner
Harpenden Police Station
15 Vaughan Road
Or call 01707 806100.
You can follow the Police and Crime Commissioner for Hertfordshire at: