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Welwyn Hatfield North - Safer Neighbourhood newsletter - winter 2020/2021

Staying in touch during the pandemic

I lead a team of PCs and PCSOs called the Safer Neighbourhood Team.Sergeant Emma Francis

We work to prevent crime and anti-social behaviour in this area.

We are based at Rosanne House but we also conduct regular patrols and hold socially-distanced surgeries or other events so that residents can continue to raise issues or concerns.

Read on to find out about more ways to stay in touch.

Sergeant Emma Francis

 How we are working to keep your neighbourhood safe

Safer neighbourhoods: reducing crime, catching criminals and keeping people safe

Throughout the year, your Safer Neighbourhood Team sets priorities for policing in this area.Officers from the Safer Neighbourhood Team have also been cracking down on dangerous driving with speed check operations in the area

These priorities are based on reports or feedback from the public. We then work with our partners, including the local council, to tackle these issues. These priorities are discussed and updated throughout the year at priority-setting events. We advertise these events regularly on social media and OWL.

A key priority that officers have been focusing on is anti-social behaviour in Welwyn Garden City town centre and the Woodhall shops area. High visibility patrols have been key to tackling the intimidation and nuisance behaviour and officers have spoken with local businesses to identify offenders.

Consequently, officers have worked with partner agencies to engage with those responsible for the behaviour and support and manage them as necessary.

Bicycle theft has also been a concern to residents and so bike-marking events have been held in conjunction with, a national database that makes it easier to trace stolen bicycles. Bike-marking means that thieves are less likely to steal them and if they do, they are easier to trace.

Tips on how to protect your bike have been shared on the Welwyn Hatfield Police social media pages
and are on the force website.

Another issue that officers have focused on is drug dealing in Panshanger and Haldens, along with anti-social behaviour that is linked to it. By working with partner agencies, officers have acted on reports, resulting in closure orders on properties that were causing the most impact. This means that for a set amount of time, no-one is allowed to enter the properties. To raise awareness of the problem, posters have been put up locally, encouraging residents to carry on reporting drug issues so that any offences can be dealt with.

echo - what matters most

echo: What matters most

You can use our community voice platform ‘echo’ to let us know what you think we should be prioritising in your area.

Your feedback will help towards shaping our local policing priorities, plans and campaigns.

OWL - Online Watch Link

OWL: Online Watch Link

Sign up to OWL to receive email updates from local police and Neighbourhood Watch officers about crime and anti-social behaviour in your area.

The updates are free and include relevant crime prevention advice.

   A message from Chief Inspector Kash Hussain

I lead the Safer Neighbourhood Teams across Welwyn Hatfield. The Safer Neighbourhood Teams are your traditional ‘bobbies on the beat’ and our role is to address local anti-social behaviour and crime issues, working with the public and partners such as the council.Inspector Kash Hussain

We do a lot of work in the community and 2020 saw a significant public response to the tragic death of George Floyd in the USA. There were a number of Black Lives Matter protests locally which we worked to make sure passed off safely. We have also met with the organisers to gain their perspective on policing. We have a group of community contacts from local minority groups we call our Key Individual Networks (KINs).

We regularly consult our KINs on issues affecting them. If you would like to join our KINs, please get in touch.

Drugs raid following local concerns

A warrant was executed by police in Welwyn following reports from the public about drug activity taking place.As part of a week of action against knife crime, officers visited supermarkets to remind them of their responsibilities when selling knives

The early morning raid was carried out at an address in Nodeway Gardens.

A 34-year-old man from Welwyn was subsequently reported to court on suspicion of possession of a controlled substance.

He was also issued with a Community Protection Warning and a quantity of suspected cannabis was seized for destruction.

Sergeant Emma Francis, from the Welwyn North Safer Neighbourhood Team, said: “Very often, drugs go hand-in-hand with other crimes, so carrying out warrants like these are really important.

“We understand the impact that local drug dealing can have on your quality of life so please do get in touch with us if you suspect drug dealing.

“We constantly work behind the scenes to gather information about those who may be involved in the local drugs trade and when the public get in touch, we can build up a better picture of the problem and take action against those offenders.”

You can report suspected drug dealing onlinet or by calling 101. You can also report information anonymously to the charity Crimestoppers by calling 0800 555 111.

Your police force working for you

As well as your Safer Neighbourhood Team, there are many more policing teams working in this area, and across the county, to keep you safe.

Our “Intervention” teams respond to emergencies and reports of crime, missing people or other urgent incidents. There is also a detective team who investigate crimes including burglaries.  Volunteer police officers from the Special Constabulary also provide support.

There is also a wide range of countywide specialist teams that work to investigate complex crimes, protect people and pursue offenders.

Collaborated teams such as the Bedfordshire, Cambridgeshire and Hertfordshire Road Policing Unit and Major Crime Unit work to keep our motorways safe and investigate the most serious crimes. We also work with partners including other police forces and law enforcement agencies to tackle cross-border crimes such as county drug lines and organised crime.

Protecting people from domestic abuse

The pandemic and associated restrictions have brought many challenges to individuals and families.  If home isn't safe, we're here to help.  If you or someone you know is experiencing domestic abuse, call 0300 790 6772* for advice and support.  *In an emergency, always call 999.  If you are afraid to speak, call 999 from a mobile and press 5, 5.  For mo

For people living with domestic abuse, it has been particularly difficult. Many were left feeling more isolated and vulnerable due to the measures. Early reports in lockdown also suggested that perpetrators may be using the restrictions to wield more control over their partners.

As a result we as a force stepped up our response to domestic abuse.  Working with partner agencies, we jointly-launched a social media and advertising campaign to let people know that help and support were available despite the restrictions on daily life.

As well as investigating crimes, our specialist Domestic Abuse Investigation and Safeguarding Unit has helped many people get into safe accommodation or apply for injunctions that will protect them and their families.

If you or someone you know is experiencing domestic abuse, call 0300 790 6772* for advice and support.

Remember - domestic abuse isn’t just about violence. It can be psychological, sexual or financially controlling behaviour. There’s no need to suffer in silence.

*  This number operates 9am to 5pm, Monday to Friday.  Calls outside of these hours may be diverted to a national helpdesk.

How to contact us


For general enquiries or to report a crime after the event:

  • Report online.
  • Use our webchat service by clicking on the green button on this website.
  • Call us on 101. (101 calls cost 15p per call but you can call 01707 354000 instead if your call plan includes free calls to 01 numbers).


In an emergency,  always dial 999. An emergency is when:

  • A crime is in progress or a suspect is nearby.
  • Someone is injured, threatened or in immediate danger.
  • There is a risk of injury or serious damage.
  • You need immediate police assistance.

Your Safer Neighbourhood Team

Welwyn Garden City Police Station


Your Safer Neighbourhood Team is based at:Hertfordshire Constabulary: Prevention First

Welwyn Garden City Police Station
Rosanne House
Bridge Road
Welwyn Garden City


To contact the team or to make an appointment to speak with them, please email them or call 101.

Social media

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You can follow local police at:

Other useful local contacts

Protect your money

Action Fraud: National Fraud and Cyber Crime Reporting Centre

Fraudsters continue to target Hertfordshire residents and are becoming increasingly more sophisticated.

Find out how to spot a scam and protect yourself online and offline. If you think you have been the victim of fraud, report via Action Fraud (opens in a new window) or call 0300 123 2040.

We’re recruiting now

If you or someone you know would like to become a police officer, we’re now offering a new educational route into policing, called Policing Education Qualifications Framework (PEQF).

We’re also recruiting police community support officers (PCSOs) and voluntary roles including part-time special constables. Find out about all of our current vacancies.

PCC plans largest force in history of Hertfordshire

Police and Crime Commissioner for Hertfordshire, David Lloyd

We all know that 2020 was different, difficult and challenging but the plan to build Hertfordshire’s largest ever police force remains on track.Police and Crime Commissioner for Hertfordshire, David Lloyd

Officer numbers in the county are already higher than a decade ago and are on course to increase to 2,314, the highest number ever, by early 2023. At the start of 2020 an overwhelming majority of residents told me they were happy to pay an average of £10-a-year more council tax to support the increase. I hope you are reassured that even after this increase, you continue to pay one of the lowest precept contributions for policing in England and Wales.

Due to the running of an effective and efficient constabulary, I have ensured that Hertfordshire is one of the few counties to maintain a dedicated local policing model. Each of our 10 districts has at least one fully-operational police station, complete with neighbourhood officers and emergency response teams. Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) has rated policing in Hertfordshire as ‘good’ across all areas including keeping people safe and reducing crime.

Wider work with partner agencies to reduce offending and to deliver on the public’s priorities has been conducted thanks to funding from my Criminal Justice Innovation Fund, Action Fund and Road Safety Fund.

My Community Safety and Criminal Justice Plan called “Everybody’s Business” is at the heart of what the constabulary and I do to maintain Hertfordshire as one of the safest counties in the country. I would encourage you all to read it on the PCC website (opens in a new window).

New officers arriving at police stations in Hatfield & Welwyn Garden City

Hatfield has one of the largest police stations in the county, with a front counter that is open seven days a week and a custody suite. There is also an operational police station in Welwyn Garden City which enables the neighbourhood teams to be even closer to their communities. I have ensured that members of the public can contact local officers to report a concern or to make an appointment to see them. Contact details are in this newsletter.Police and Crime Commissioner for Hertfordshire, David Lloyd

Local priorities which we will tackle in the district include drug dealing, anti-social behaviour in public spaces, theft and road safety.

Recently my Action Fund financed two schemes in the borough: one aimed to improve crime prevention training and communications between shops in Hatfield town centre so that shoplifting is reduced; the other was a multi-agency community reassurance programme.

Fly tipping has increased in rural areas during the pandemic, but I am pleased that Welwyn Hatfield Borough Council is signed up to my scheme, which enables those who have rubbish dumped on
their land, to have it removed for free.

In 2021 I will take delivery of two new speed-camera enabled Road Safety vans, which will be deployed to those areas where the community raises concerns about speeding.

David Lloyd - Police and Crime Commissioner for Hertfordshire

Dedicated service for every victim in Hertfordshire

Beacon: Hertfordshire victim centre

In the unlikely event of becoming a victim of crime, it is important to know that you are entitled to support and services.

I am keen to ensure people are aware of their rights and entitlements, while remaining informed on each step of the journey in the aftermath of a crime.

For the past five years Hertfordshire’s Beacon victim care centre has been providing free and confidential advice to support adults and children who have been a victim of crime. They can provide practical and emotional support; advice and information; advocacy and restorative justice (the opportunity to communicate with the perpetrator if appropriate).

Two new specialist units have been created to assist victims of domestic abuse and those suffering from anti-social behaviour. Beacon already has the UK’s first dedicated Fraud Hub who contact every person in the county who has fallen victim to the crime.

Beacon’s services are available to all victims, including those who have chosen not to report the crime to the police. 

The Beacon Helpline is open from Monday to Friday from 8am to 8pm and Saturday from 9am to 5pm.


Hertfordshire is a safe place to live and work, but should you ever become a victim of crime then the Beacon team is available to help you. 

Contact the Police and Crime Commissioner for Hertfordshire

Police and Crime Commissioner for Hertfordshire, David Lloyd

To contact the Commissioner or find out more about his work and his new Community Safety and Criminal Justice Plan, visit his website (opens in a new window) or email.

Write to:

The Office of the Police and Crime Commissioner
Harpenden Police Station
15 Vaughan Road

Or call 01707 806100.

Social media

Facebook logo - click the image to visit the page  Twitter logo - click the image to visit the page  Instagram logo - click the image to visit the page

You can follow the Police and Crime Commissioner for Hertfordshire at:

A neighbourhood/community

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