Staying in touch during the pandemic
I lead a team of PCs and PCSOs called the Safer Neighbourhood Team.
We work to prevent crime and anti-social behaviour in this area.
We are based at Hatfield Police Station but we also conduct regular patrols and hold socially-distanced surgeries or other events so that residents can continue to raise issues or concerns.
Read on to find out about more ways to stay in touch.
Sergeant Dan Bales
How we are working to keep your neighbourhood safe
Throughout the year, your Safer Neighbourhood Team sets priorities for policing in this area.
These priorities are based on reports or feedback from the public. We then work with our partners, including the local council, to tackle these issues. These priorities are discussed and updated
throughout the year at priority-setting events. We advertise these events regularly on social media and OWL.
Officers have been working hard to tackle bicycle theft in Hatfield town centre. We made a significant arrest and following this, bike thefts reduced by half. We hosteda socially distanced bikemarking event at Hatfield Police Station and this resulted in over 100 bikes being security marked. This means that they are less attractive to thieves and if they are still stolen, they will be easier to trace. Officers have also worked with businesses and shop owners in the town centre to raise awareness of the issue and give advice.
Anti-social behaviour in Roe Hill Park has been a concern for local residents and officers have made sure that this is one of their top priorities. Following increased foot patrols and engagement with young people who had been causing the anti-social behaviour, there was a 60 per cent drop in the number of residents calling up about the problem.
Another key priority that officers have focused on is drug dealing and antisocial behaviour in Mosquito Way. Officers from the Safer Neighbourhood Team have been working closely with officers from the ‘Operation Scorpion’ team – a team that tackles acquisitive crime – to find and deter offenders. The number of reports of drug dealing and anti-social behaviour has decreased but patrols
will remain in place to ensure that the area remains a hostile environment for offenders.
echo - what matters most
You can use our community voice platform ‘echo’ to let us know what you think we should be prioritising in your area.
Your feedback will help towards shaping our local policing priorities, plans and campaigns.
OWL - Online Watch Link
Sign up to OWL to receive email updates from local police and Neighbourhood Watch officers about crime and anti-social behaviour in your area.
The updates are free and include relevant crime prevention advice.
A message from Chief Inspector Kash Hussain
I lead the Safer Neighbourhood Teams across Welwyn Hatfield. The Safer Neighbourhood Teams are your traditional ‘bobbies on the beat’ and our role is to address local anti-social behaviour and crime issues, working with the public and partners such as the council.
We do a lot of work in the community and 2020 saw a significant public response to the tragic death of George Floyd in the USA. There were a number of Black Lives Matter protests locally which we worked to make sure passed off safely. We have also met with the organisers to gain their perspective on policing. We have a group of community contacts from local minority groups we call our Key Individual Networks (KINs).
We regularly consult our KINs on issues affecting them. If you would like to join our KINs, please get in touch.
Zero tolerance of knife crime
Officers have been conducting regular speed check operations throughout the area in response to residents’ concerns.
Numerous streets have been targeted including Dixons Hill Road in Welham Green and Bluebridge Road in Brookmans Park. The operations have resulted in a large number of drivers being issued with fines and many also given tickets for not wearing seatbelts.
Sergeant James Stopford said: “We know residents are worried about this problem and we’re doing all we can to tackle it. Over the past year, we’ve trained more officers to use the speed identification device and we’ve used your suggestions on which streets to target. I would like to thank the
local residents who’ve got in touch using ‘echo’. It’s really important that we continue to hear from you so that we can build up a better picture of what’s happening and take action.”
Residents can also set up their own Community DriveSafe groups to help monitor drivers’ speeds in their area. Advisory letters are sent to those found speeding and repeat offenders could receive a visit from a police officer. Details of how to apply can be found on the Police and Crime Commissioner’s website (opens in a new window).
Your police force working for you
As well as your Safer Neighbourhood Team, there are many more policing teams working in this area, and across the county, to keep you safe.
Our “Intervention” teams respond to emergencies and reports of crime, missing people or other urgent incidents. There is also a detective team who investigate crimes including burglaries. Volunteer police officers from the Special Constabulary also provide support.
There is also a wide range of countywide specialist teams that work to investigate complex crimes, protect people and pursue offenders.
Collaborated teams such as the Bedfordshire, Cambridgeshire and Hertfordshire Road Policing Unit and Major Crime Unit work to keep our motorways safe and investigate the most serious crimes. We also work with partners including other police forces and law enforcement agencies to tackle cross-border crimes such as county drug lines and organised crime.
Protecting people from domestic abuse
The pandemic and associated restrictions have brought many challenges to individuals and families.
For people living with domestic abuse, it has been particularly difficult. Many were left feeling more isolated and vulnerable due to the measures. Early reports in lockdown also suggested that perpetrators may be using the restrictions to wield more control over their partners.
As a result we as a force stepped up our response to domestic abuse. Working with partner agencies, we jointly-launched a social media and advertising campaign to let people know that help and support were available despite the restrictions on daily life.
As well as investigating crimes, our specialist Domestic Abuse Investigation and Safeguarding Unit has helped many people get into safe accommodation or apply for injunctions that will protect them and their families.
If you or someone you know is experiencing domestic abuse, call 0300 790 6772* for advice and support.
Remember - domestic abuse isn’t just about violence. It can be psychological, sexual or financially controlling behaviour. There’s no need to suffer in silence.
* This number operates 9am to 5pm, Monday to Friday. Calls outside of these hours may be diverted to a national helpdesk.
How to contact us
For general enquiries or to report a crime after the event:
- Report online.
- Use our webchat service by clicking on the green button on this website.
- Call us on 101. (101 calls cost 15p per call but you can call 01707 354000 instead if your call plan includes free calls to 01 numbers).
In an emergency, always dial 999. An emergency is when:
- A crime is in progress or a suspect is nearby.
- Someone is injured, threatened or in immediate danger.
- There is a risk of injury or serious damage.
- You need immediate police assistance.
Your Safer Neighbourhood Team
Your Safer Neighbourhood Team is based at:
Hatfield Police Station
To contact the team or to make an appointment to speak with them, please email them or call 101.
You can follow local police at:
Other useful local contacts
Protect your money
Fraudsters continue to target Hertfordshire residents and are becoming increasingly more sophisticated.
Find out how to spot a scam and protect yourself online and offline. If you think you have been the victim of fraud, report via Action Fraud (opens in a new window) or call 0300 123 2040.
We’re recruiting now
If you or someone you know would like to become a police officer, we’re now offering a new educational route into policing, called Policing Education Qualifications Framework (PEQF).
We’re also recruiting police community support officers (PCSOs) and voluntary roles including part-time special constables. Find out about all of our current vacancies.
PCC plans largest force in history of Hertfordshire
We all know that 2020 was different, difficult and challenging but the plan to build Hertfordshire’s largest ever police force remains on track.
Officer numbers in the county are already higher than a decade ago and are on course to increase to 2,314, the highest number ever, by early 2023. At the start of 2020 an overwhelming majority of residents told me they were happy to pay an average of £10-a-year more council tax to support the increase. I hope you are reassured that even after this increase, you continue to pay one of the lowest precept contributions for policing in England and Wales.
Due to the running of an effective and efficient constabulary, I have ensured that Hertfordshire is one of the few counties to maintain a dedicated local policing model. Each of our 10 districts has at least one fully-operational police station, complete with neighbourhood officers and emergency response teams. Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) has rated policing in Hertfordshire as ‘good’ across all areas including keeping people safe and reducing crime.
Wider work with partner agencies to reduce offending and to deliver on the public’s priorities has been conducted thanks to funding from my Criminal Justice Innovation Fund, Action Fund and Road Safety Fund.
My Community Safety and Criminal Justice Plan called “Everybody’s Business” is at the heart of what the constabulary and I do to maintain Hertfordshire as one of the safest counties in the country. I would encourage you all to read it on the PCC website (opens in a new window).
New officers arriving at police stations in Hatfield & Welwyn Garden City
Hatfield has one of the largest police stations in the county, with a front counter that is open seven days a week and a custody suite. There is also an operational police station in Welwyn Garden City which enables the neighbourhood teams to be even closer to their communities. I have ensured that members of the public can contact local officers to report a concern or to make an appointment to see them. Contact details are in this newsletter.
Local priorities which we will tackle in the district include drug dealing, anti-social behaviour in public spaces, theft and road safety.
Recently my Action Fund financed two schemes in the borough: one aimed to improve crime prevention training and communications between shops in Hatfield town centre so that shoplifting is reduced; the other was a multi-agency community reassurance programme.
Fly tipping has increased in rural areas during the pandemic, but I am pleased that Welwyn Hatfield Borough Council is signed up to my scheme, which enables those who have rubbish dumped on their land, to have it removed for free.
In 2021 I will take delivery of two new speed-camera enabled Road Safety vans, which will be deployed to those areas where the community raises concerns about speeding.
David Lloyd - Police and Crime Commissioner for Hertfordshire
Dedicated service for every victim in Hertfordshire
In the unlikely event of becoming a victim of crime, it is important to know that you are entitled to support and services.
I am keen to ensure people are aware of their rights and entitlements, while remaining informed on each step of the journey in the aftermath of a crime.
For the past five years Hertfordshire’s Beacon victim care centre has been providing free and confidential advice to support adults and children who have been a victim of crime. They can provide practical and emotional support; advice and information; advocacy and restorative justice (the opportunity to communicate with the perpetrator if appropriate).
Two new specialist units have been created to assist victims of domestic abuse and those suffering from anti-social behaviour. Beacon already has the UK’s first dedicated Fraud Hub who contact every person in the county who has fallen victim to the crime.
Beacon’s services are available to all victims, including those who have chosen not to report the crime to the police.
The Beacon Helpline is open from Monday to Friday from 8am to 8pm and Saturday from 9am to 5pm.
Hertfordshire is a safe place to live and work, but should you ever become a victim of crime then the Beacon team is available to help you.
Contact the Police and Crime Commissioner for Hertfordshire
To contact the Commissioner or find out more about his work and his new Community Safety and Criminal Justice Plan, visit his website (opens in a new window) or email.
The Office of the Police and Crime Commissioner
Harpenden Police Station
15 Vaughan Road
Or call 01707 806100.
You can follow the Police and Crime Commissioner for Hertfordshire at: