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Victims and Witnesses of Crime

Victims and Witnesses of Crime

Hertfordshire Constabulary aims to put the needs of victims and witnesses at the heart of its criminal justice work, together with partners including the CPS, courts and the Police and Crime Commissioner for Hertfordshire


We work together to ensure that victims and witnesses get the support, reassurance and help that they need.


We aim to provide victims and witnesses with a service tailored to individual needs.


Where we are able to further investigate your crime, we will stay in touch with you throughout the investigation, from start to finish. We will let you know what is happening with your case and will give you a telephone number you can call directly to update us or to ask us questions.


Hertfordshire Constabulary works in partnership with Beacon (Hertfordshire Victim Care Centre) to support victims and witnesses.

Beacon logo


Beacon is a multi-agency co-located Victim Care Centre based at Police Headquarters in Welwyn Garden City. The service is commissioned by Hertfordshire’s Police and Crime Commissioner, David Lloyd, in his role to provide support services for victims of crime.


The Beacon Victim Care Centre comprises trained and dedicated professionals from Hertfordshire Constabulary and the independent charity, Victim Support.


The Beacon team contacts all victims of crime and, where appropriate, works with Victim Support to provide a complete wrap-around service to help victims to cope and recover.


What Beacon provides

Updates on progress of your crime.

Practical support:

  • Arranging better security for the home
  • Contacting friends and family
  • Completing claims forms and Victim Personal Statements
  • Attending meetings with police and insurance companies
  • Organising transportation
  • Advice and information

Emotional Support

  • Counselling

Confidential support


For some victims, personal circumstances can make the impact of crime especially traumatic. In these situations, our professionally trained staff can arrange for specialist assistance such as welfare visits or mental health services, including access to CBT therapy. The help and support provided by Beacon is free and available to everyone, whether or not a crime has been reported to the police.


How do I get in touch?

If you have reported a crime to police you will automatically be referred to Beacon but you can also access the service direct if you have not contacted police:


Beacon Victim Care Centre is open seven days a week from 7am – 10pm.

Phone: 0300 011 55 55

Advice and support is also available on line: www.hertfordshirebeacon.org



Victim Support


You can also access help directly from the national charity Victim Support If you have been a victim of any crime or have been affected by a crime committed against someone you know, Victim Support can help you to cope with the experience.


Victim Support services are free and available to everyone, whether or not the crime has been reported and regardless of when it happened. We are not part of the police, the courts of any other criminal justice agency.


Our trained volunteers offer:


  • someone to talk to in confidence
  • information on police and court procedures
  • help in dealing with other organisations
  • information about compensation and insurance
  • links to other sources of help 

To speak to Victim Support in Hertfordshire, please call:


Telephone 0300 011 55 55

(Weeknights 8pm to 8am, weekends Saturday 5pm to Monday 8am)