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NPCC Response Policing Recognition and Wellbeing Week: PC 620 Holly Darling

22 Mar 2021

For the past week we have been supporting the National Police Chiefs’ Council response policing week of action, which has focused on recognising the hard work and dedication of our frontline colleagues.

You can read our full press release here: https://www.herts.police.uk/news-and-appeals/hertfordshire-constabulary-supports-week-of-action-for-frontline-colleagues-1313

Each day, we have been celebrating one individual officer who works in frontline policing. This is PC 620 Holly Darling, who works on the Hatfield Intervention Team. We caught up with her for a Q&A about her role!

Which station are you currently based at and when did you join the Constabulary? I'm based at Hatfield, and I joined Hertfordshire Constabulary in February 2018, after transferring from the Metropolitan Police Service. I've been a serving police officer for six years now.

Why did you want to join the police? What did you do before you joined? In 2009 I joined the British Army serving in the Royal Military Police Corp. I then joined the Met in 2015 as this gave me an opportunity to get involved with a variety of jobs and enjoy a better work/life balance where I could see my family and friends.

What does your role entail? I am currently an intervention officer which involves dealing with 999 calls and responding to crime. The role takes me to a variety of jobs on a daily basis including missing people, domestic incidents, medical emergencies, fatalities and general crime incidents.

Did you work in a different area of the Constabulary before moving to response policing? If so, where? Since joining Hertfordshire Constabulary, I have always been on the response team. Previously in the Met, I had the opportunity to work amongst a safer neighbour team, and also be a part of a project called the One Met Model which focused on changes within the force.

Describe one of the most memorable/challenging incidents you have been involved in: In my six years of policing I have been to a number of memorable and challenging incidents, However I would say the most challenging have actually occurred within the last few months; two of them being within 48 hours of each other. Without going into too much detail due to the nature of the jobs, I would say any incident that involves children and their welfare is always challenging, and at times upsetting, for all involved.

What would you say is the best thing about working for a blue light service? The best thing is that no day is the same and every day throws your new challenges. Through all the routine jobs that you attend, there will always be that one job that stands out to you where you know you have made a difference to someone’s life.

What has it been like working on the frontline during the coronavirus pandemic? Working on the front line throughout the pandemic has been interesting and challenging. With all the new legislation introduced not only was it hard to understand for the public but we too as a force had to try and get our heads around it in order to educated and if need be, enforce it. It has been tough and it has noticeably increased mental health related calls to police. We are not mental health workers but every officer is also a human being, so it has been important to remember our interpersonal skills in order to help those in crisis.

Thank you Holly, for keeping everybody safe on the front line.

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