Eleven new recruits join busy team helping Hertfordshire communities
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When an emergency occurs or someone needs help, it’s good to know there are dedicated, well-trained people at the end of the line ready to take the call.
Hertfordshire Constabulary has just welcomed 11 new team members to its purpose-built Force Communications Room (FCR) at police headquarters in Welwyn Garden City, where staff answer 999 emergency calls and 101 non-emergency calls 24 hours a day, 365 days a year.
FCR Chief Inspector Steve Alison offered his congratulations to the new communications handler recruits on passing the extensive training programme at their graduation ceremony on Friday 9 December, which was attended by friends and family.
He said: “This is the end of one chapter of your lives, but the beginning of a much bigger chapter – your future careers at Hertfordshire Constabulary, which I am confident will be exciting and fulfilling within our policing family.
“You are the first point of contact for those that need our help within our communities in Hertfordshire. You will be dealing with people during what may be the worst time of their lives – those who may have just witnessed a traumatic incident, been attacked or injured. You set the tone for those people and victims, offering initial contact and advice until police officers and staff arrive to support them.
“This is immensely rewarding, you have a big opportunity to make a positive impact on people’s lives, allowing you to make a real difference, safeguarding people and potentially saving lives.”
On an average day, the FCR receives more than 500 999 calls and over 1,000 101 non-emergency calls, many of which are incidents that need to be responded to quickly. They also handle web chat reports.
We are currently recruiting for more communications operators with applications short-listed on a weekly basis, so don’t wait until the deadline to apply!
Call handlers work flexibly, including weekends, and evenings/nights, to answer emergency and non-emergency calls and direct resources across the county. The starting salary is £29,331 inclusive of shift allowance, if you work full-time.