This week we are highlighting the work our fantastic intervention officers do, day and night, as they answer emergency calls across the county – never sure what they will face when they arrive on the scene.
“Feedback from the public shows that our intervention teams across the county are providing a professional service with victims praising the response they have received in their times of need, which is really great to hear,” said Hertfordshire Assistant Chief Constable Matt Nicholls.
“Officers in response never know what situations they’ll be faced with when they come into work each day. They have to be prepared to deal with a wide range of incidents, including complex and sometimes confrontational situations. No two days are the same, and officers in these roles come from many different backgrounds and work in a variety of environments.”
He added: “While we are saying a special thank you to our Community Safety Partnership intervention teams this week, myself and the rest of the Chief Officer team are always grateful for everything they do to keep the people of Hertfordshire safe.”
As well as thanking our teams for their ongoing work, Hertfordshire Constabulary is marking Response Policing Week of Action, which started yesterday, Monday 13 June, by showcasing some of the work they do – and the public thanks received.
Every day we receive feedback from members of the public who have called 999 in an emergency or 101, our non-emergency number, or have used webchat or online reporting.
Here’s a taste of what people said about our response teams:
“I was very impressed with the way all the officers were trying to find the criminals and they didn't leave till they knew I was OK. I couldn't have asked for better, if I saw them in the pub off duty, I would buy them a drink! Thank you.”
“Just wonderful. The officers who attended to help could not have been more helpful. They were professional, polite and even-handed whilst resolving the out of hand party my teenager had created. Thank you from the bottom of my heart.”
“Very quick response. Arrived within seconds. Solved the problem and gave me and my family comfort and made us feel that we are safe and secure. Thank you so much.”
“Very professional and quick response. Made me feel safe and that the crime mattered.”
“Makes you feel a lot safer to know the police are there for you and that they do investigate crimes. Very impressed and surprised. Thank you.”
“The team were absolutely brilliant with me and really helped to reassure me when a terrible thing had happened. They were very sympathetic and I really want to thank them for all they did for me. Much appreciated. Thank you for everything.”
“Very happy with the way they handled it - absolutely brilliant service. No criticism from me - no issues - perfect service. I can't think of anything that I would want to change.”
If you’d like to have your say on policing in Hertfordshire, visit www.bit.ly/herts-echo - all feedback is anonymous. Please try to be as specific as possible if you are referring to certain areas or locations.
There’s never been a better time to become a police officer. We’re recruiting for police officers in Hertfordshire right now. Join as an apprentice and earn £27,280. Initial training takes 20 weeks. Then there’s on-the-job training.
↪️ If you feel inspired to become a Hertfordshire police officer, visit www.hertspoliceofficer.co.uk to find out how to apply and register your interest.
↪️ Through our ‘Positive Action’ scheme, Hertfordshire Constabulary is committed to building relationships with under-represented groups and encouraging them to join our policing family. For more information and support visit www.hertspoliceofficer.co.uk/diversity.