New call handlers won’t forget the day they qualified for the job
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Our new emergency call handlers will never forget the day they officially passed their training to join our team of #heroesinheadsets – as it was Remembrance Day, last Friday 11 November.
The eight of them now join the rota in our busy Force Communications Room (FCR) at police headquarters in Welwyn Garden City, where dedicated staff answer emergency 999 calls and non-emergency 101 calls 24 hours a day, 365 days a year.
We are recruiting for more communications operators with applications short-listed on a weekly basis, so don’t wait until the deadline to apply!
FCR manager Vanessa Green said: “I was proud to welcome our new call handlers to the team on Armistice Day. They’ve had extensive training and will get on-the-job support as they now start work handling a challenging variety of calls.
“After many years here in Herts I can say that it is a challenging but extremely rewarding role. No matter what type of call comes in, your compassion, patience and professionalism must remain and that means thinking on your feet whilst providing reassurance and obtaining the relevant information to enable the correct deployment of appropriate police responses, as necessary.”
Call handlers work flexibly, including weekends, and evenings/nights, to answer emergency and non-emergency calls and direct resources across the county. The starting salary is £29,331 inclusive of shift allowance, if you work full-time.