Hertfordshire Constabulary celebrates International Control Room Week 2022
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Hertfordshire Constabulary is celebrating its Force Communication Room (FCR) heroes as part of International Control Room Week (24-30 October).
The FCR, based at Police Headquarters in Welwyn Garden City, is a vital cog in the constabulary wheel which deals with initial public contact.
It has responsibility for answering emergency (999) and non-emergency (101) calls as well as receiving online crime reports and running the live webchat service.
The staff within the FCR manage the initial operational response, deployment and attendance of officers to incidents as well as the recording of crime. Specially trained call handlers and dispatchers currently deal with around 9,400 calls, 5,300 incidents, 350 webchats each week.
Using online reporting methods and the webchat service means phone lines are kept clear for those wanting to make contact in an emergency. By calling 999 in a non-emergency situation, you could potentially be blocking a phone line that is needed by someone in a life-threatening situation.
FCR assistant manager Amy Sawyer, said: “Our wonderful FCR staff are there 24/7 when people in our communities are in a time of need, whether that is answering the phones in a 999 life-threatening emergency or responding to webchat enquiries in a non-emergency situation.
“This week is a way to say thank you and show how much their dedication, hard work and understanding is appreciated.”
Communications Operator Niti Buapa, who has worked in the FCR for five years, gives an overview of his daily role. He said: “In its simplest form I’ll be call handling or I work as a radio dispatcher and it depends on what day and what duties you get given. You’d be answering the phones and dispatching officers to incidents and managing and co-ordinating that incident.
“I applied to join the FCR because I wanted to help people and make a difference in their day. Sometimes people call us up when they’re having the worst day so if I can make that a little bit easier on them for that particular day then I’m doing my job correctly.
“The thing I enjoy most about the job is the variety of incidents you can get it can range from welfare checks on an individual or a RTC.
“A very nice variety of incidents keeps you on your toes.”
The Constabulary is currently recruiting for Communication Operator roles. They work flexibly, including weekends, and evenings/nights, to answer emergency and non-emergency calls and direct resources across the county. The starting salary is £29,331 inclusive of shift allowance, if you work full-time. Find out more and apply now.