Nine new communications operators join team ahead of recruitment event to attract more
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An athletics coach, a former childminder and an ex-store manager are among our latest cohort of call handlers joining the team who answer 999 emergency calls and 101 non-emergency calls, webchat and online reports 24 hours a day, 365 days a year.
Hertfordshire Constabulary’s Chief Constable, Charlie Hall formally welcomed the nine new communication operators presenting them with framed certificates at their graduation ceremony on Friday 31 March, which was attended by friends and family.
He said: “Congratulations on getting to this point, graduating in your training and about to commence your career with us, you should be proud of what you have achieved.
“You will be aware of incidents taking place across the county before anyone else is most of the time because you will be picking up calls and eliciting the right information, in an emotional situation, so we can respond quickly and effectively.
“You will be speaking to many members of the public each day and the vast majority of them will be ringing because something has gone on in their lives, often some sort of crisis of varying degrees. The way you interact on calls will mean a great deal to them and I have every confidence that you will do a thorough and professional job.”
The eight women and one man received extensive training to work in the purpose-built Force Communications Room (FCR) at police headquarters in Welwyn Garden City.
We are currently recruiting for more communications operators. If you’re interested, please come to our open evening on Thursday 11 May from 6-9pm, meet people working in this exciting role and find out more about the training programme and application process.
and come to police HQ in Stanborough Road, Welwyn Garden City, AL8 6XF.
Call handlers work flexibly, including weekends, and evenings/nights, to answer emergency and non-emergency calls and direct resources across the county. The starting salary is £29,331 inclusive of shift allowance, if you work full-time.