We’ve welcomed six new recruits to our call handling team!
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What do a former motor homes salesperson, an ex-health and safety inspector, transport administrator, retail visual merchandiser, NHS mental health worker and a student of English literature have in common?
They’ve all successfully completed six weeks of intensive training to join our Force Communications Room (FCR) where teams work 24 hours a day, seven days a week responding to 999 emergency and 101 non-emergency calls throughout the year.
More than 700 incidents and 300 crimes are recorded each day in Hertfordshire, and it’s essential that our well-trained team quickly and efficiently respond to callers, online webchat and direct resources across the county.
It’s challenging and demanding work and five of the six new communications operators were present to be welcomed at a graduation ceremony last Friday 8 December, at police headquarters in Welwyn Garden City, which was attended by friends and family.
FCR Superintendent Elaina Usher offered her congratulations to the new communications handler recruits on passing the extensive training programme, presenting certificates to mark their achievement.
She said: “This is a challenging job, full of really meaningful and interesting work and today is a momentous occasion and a huge milestone for your all, it’s my pleasure to be congratulating you.
“The FCR represents the gateway to policing in Hertfordshire, you will be there in people’s darkest hour, and you will have the opportunity to make a difference, and what you say and your actions will have lasting impact on their lives.”
We’re a police force that’s putting crime and harm prevention first and we are recruiting for different roles across the county.