Meet Denise, Witness Care Officer

Challenging, rewarding and making a difference? If your job doesn’t tick all the boxes, maybe it’s time to consider a change to a Witness Care Officer?

Working on behalf of the police and the Crown Prosecution Service, to ensure victims and witnesses are supported and kept up to date with their court case is the valuable work Witness Care Officers do, making a genuine, positive difference to people from all walks of life.

Denise started in the Administration of Justice team in July 2020 and felt that her previous experience would allow her to communicate sensitively, as she had always helped the public in other roles.

Denise recalled: “I came from an administrative background and the job appealed to me as I have always wanted to work within the Criminal Justice System. I felt that working in witness care would allow me to gain knowledge and understanding of all offences, so that I would be able to explore other options in the future. I didn’t have the correct qualifications to pursue a career as a probation officer or social worker, however working in this role has opened many opportunities for me.”

The team looks after both Magistrate and Crown court cases within Hertfordshire and Bedfordshire, acting as a single point of contact. “I try to ensure that all victims and witnesses have the right support network when attending trials, so they feel comfortable and supported throughout the criminal proceedings,” explained Denise.

“The role of a Witness Care Officer is extremely challenging, and every day is different. Each case and victim are not the same but knowing at the end of a tough day that you have helped and hopefully made a difference makes the job rewarding.

“The job is also very interesting, which makes coming to work easier as I don’t know what the day is going to throw at me. Due to the confidential nature of our work, we are unable to discuss what goes on, but having such a good team means we share and support each other throughout the day.”

Would you like to work for an organisation that’s putting crime and harm prevention first?

We are recruiting now for Witness Care Officers.

↪️ Find out more and apply: Witness Care Officers (Opens in a new window)