Assisting victims and witnesses through the court processes is vital work and we’re looking for more people to help us.
A love of talking to the public and a desire to improve confidence in the Criminal Justice System are just two aspects of the work Kirsty has enjoyed in the Witness Care Team.
“I love my job and the positive impact we can have on peoples’ views of Hertfordshire and Bedfordshire’s police forces,” said Kirsty. “Our responsibility is to ensure victims and witnesses attend court and get the justice they deserve, while making the process as supportive as possible and being a single point of contact for the duration of the court case.
“I find no day is the same because each person I speak to is as individual and different from the last. People range from being angry and upset to grateful for the support given to them throughout court cases.”
Kirsty has been with Hertfordshire Constabulary for 34 years and has worked in the Witness Care Team for over 15 years. She originally started as a Witness Care Officer, before deciding to explore a different department, but she missed the role so much she returned to it! She is now a Witness Care Coordinator supporting Witness Care Officers and looking after her own caseload.
“The role is varied, and the impact we have is not to be underestimated,” Kirsty added. “If we deliver a poor service, it impacts on how the public feels in general about the police force, so we strive hard to deliver and always leave them with a positive impression.
“We are an exceptionally good team to work in, always pulling together if things get hard, and we have each other’s backs. We make sure that not only the victim and witnesses are supported, but all our team members too.”
Would you like to work for an organisation that’s putting crime and harm prevention first?
We are recruiting now for Witness Care Officers. Make a genuine, positive difference to people from all walks of life.