Meet Ken, case administrator

Have you thought about using your administrative work experience to help victims and witnesses of crime and bring offenders to justice?

We’re recruiting for more case administrators like Ken who play a vital role in the justice process preparing documentation, operating ICT systems and handling case information with internal and external partners.

Ken started working with the Crown Prosecution Service (CPS) in 2003 working alongside the police and CPS caseworkers. From there his interest in case progression from custody to prosecution, led him to apply for a case administrator position in the Administration of Justice (AOJ) team.

“The role appealed to me because you have involvement from the start and can see a case progress though the criminal justice system,” said Ken. “I work closely with police officers and other agencies, including probation services, youth teams and the CPS. You never work alone as the department has a group Teams chat in place to support you with any questions you may have and address potential issues with IT solutions or workload.

“My main role as a case administrator is having cases sent to me from officers and to assess whether all the information is completed correctly and any personal or sensitive information is redacted.

“In addition, I also cover remand cases, preparing the files for the morning court and ensuring all appropriate paperwork reaches those who require it prior to the hearing.”

Ken finds that no two days are the same in the AOJ team, with a varied workload that he manages himself, and additional help available when it is needed. “We have a fully supportive team that will jump in and help others if required. From seeing a case from start to finish and ensuring my work is carried out, you get a sense of achievement and feel you have made a big difference ensuring each case is heard in court.

“Due to the nature of the work we see, it’s nice to have AOJ people around you that can lift the mood. We do charity events together, general knowledge quizzes every week to engage with staff, and we have briefing screens so information is always updated.”

Would you like to join an organisation that’s putting crime and harm prevention first?

We are recruiting now for case administrators. You could help make a genuine, positive difference looking after the best interests of victims and witnesses and bringing offenders to justice.

↪️ Find out more and apply: Admin of Justice case administrator (opens in a new window)