Meet Rachel, case administrator

Are you looking for a new challenge where you can use your skills to make a genuine, positive difference to people from all walks of life?

We need more case administrators like Rachel to help us look after the best interests of victims and witnesses and bring offenders to justice.

Rachel has worked for Hertfordshire Constabulary for nearly 23 years. “I joined in my early twenties and I wasn’t sure what I wanted to do,” she recalls. “My mum had worked for the police for over 20 years in the Criminal Justice Unit and I was always interested in her role and her working for the police for such a long time, so I wanted to try it myself.

“I started at the Witness Care Crown Court Unit at Watford police station and my main responsibility was to advise witnesses and victims to attend court and update them on hearing outcomes.

“I then moved to the File Preparation Unit based in the Crown Prosecution Service (CPS) building in St Albans, looking after the files and ensuring they were to a National File Standard. I now work in AOJ as a case administrator starting solely on the Remand Team – dealing with cases where a person is imprisoned until their trial begins.”

Every morning Rachel reviews and prepares court papers, making sure they are ready for the CPS and magistrates. “Throughout the day I prepare court cases and deal with email and telephone calls from the CPS, courts and other agencies, as well as queries from police officers.

“I enjoy preparing the remand files as I have done this for many years now. You get to liaise with police officers, CPS and the court. Many of the remand cases are serious, so it’s nice to know I am involved in bringing serious offenders to justice and helping victims.

“It is a varied role and you get to learn different aspects of the Criminal Justice System and help make a difference to victims and witnesses of a range of crimes. You also get to help and support police officers with preparing files for court, so you feel like you are making a difference internally and externally.

“We are a close team that helps each other out. It’s a good working environment and although it is a pressurised job, we have the support of our team.”

Would you like to join an organisation that’s putting crime and harm prevention first?

We are recruiting now for case administrators, you need no previous experience in the Criminal Justice world, just an openness to learn and a willingness to provide the best service possible to victims of crime.

Find out more and apply: Admin of justice case administrator (opens in a new window)