Eleven new communications operators join busy team supporting Hertfordshire communities

Hertfordshire Constabulary has welcomed 11 new recruits to the Force Communications Room (FCR), where they are ready to take your emergency calls and respond to online reports.

More than 700 incidents and 300 crimes are recorded each day in Hertfordshire, and the busy FCR is where all the initial demand comes in. The cohort, who have come from a variety of backgrounds including education, sport, care, recruitment, customer service, retail, hospitality, local authority, transport and construction, will help to respond to callers, online webchat and direct resources quickly and efficiently across the county.

On Friday (19 January), family and friends attended a graduation ceremony at police headquarters in Welwyn Garden City, where the group were presented with certificates marking the completion of their intensive six weeks training.

FCR Superintendent Jon Roche said: “I’m delighted to welcome you all to the team and know you will make a huge difference to those who need our help.

“The FCR is a vital part of the constabulary. No two days are ever the same, as you never know what the next call will be about. It certainly isn’t an easy job and you will be there for people during what may be their darkest hour. You will be the calm and collected voice on the other end of the line who will provide initial advice and keep people safe until officers arrive at the scene.

“By joining Hertfordshire Constabulary, you have joined a family where you will be supported and encouraged throughout your journey. I wish you the best of luck in your new roles.”

We are currently recruiting for more communications operators with applications short-listed on a weekly basis.

Communications operators work flexibly, including weekends, and evenings/nights.

For more information, or to apply, visit: Communications Operator - Herts Force Communications Room