Call and online data

We publish monthly statistics about the number of 999 and 101 calls received, our online interactions with the public and our attendance times if police officers need to go to an incident. 

Our call handlers are specially trained to deal with emergency situations to ensure members of the public get the help they need as quickly as possible.

As part of that we have set performance levels around how long it takes us to answer calls into our control room.

Due to the nature and complexity of some calls or a surge in demand following large incidents there are times when these levels may not always be met. In these circumstances we are working hard to ensure that each call received continues to be assessed properly to identify vulnerability and ensure the appropriate action is taken.

Keeping the public safe and putting victims at the centre of everything we do will always take priority over our call handling times.

We do our best to:

• Answer 90% of 999 calls within 10 seconds (once received by police)
• Answer 80% of 101 calls within 90 seconds (once received by police)
• Attend 85% of calls deemed to require an emergency response within 15 minutes
• Attend 80% of calls deemed to require a 'prompt' response within 60 minutes